Provide leadership and strategic direction to a team of IT Release and Support professionals that support the IT application portfolio across all Dyson markets globally.
This role is expected to instil and manage the end to end operations of a world class Release & Support practice, including working with local markets, regional directors and IT professionals across the globe.
Provide the strategic vision and alignment across practices for release and support operations
Implement the 2nd line incident recovery and 3rd line engagement model
Implement a continuous integration process for e commerce and front office applications
Build and maintain a reputable global support framework
Build and maintain a reputable problem management database across the application portfolio
Build and maintain a reputable knowledge management system across the application portfolio
Build and maintain a reputable release and service transition plan across the application portfolio
Identify, report, manage and mitigate production risks that exist within the application portfolio
Procure and contract a talent pipeline for release and support SMEs (globally where required)
Implement routine discovery programmes to ensure licence compliance and certification validityImplement effective system monitoring & alerting across the application portfolio
Oversee the full end to end operations of the release and support practice
Produce director level MI reports on application stability and performance KPIs
Develop strong working relationships with market and regional IT Directors
Provide subject matter expertise to team members and internal / external stakeholders
Experience of managing large and often complex operational teams that include application support and / or organisational release functions
Experience in implementing and shaping the company’s release and support processes and strategies.
Proven experience of leading, coaching and mentoring a large team of IT service oriented professionals.
Strong interpersonal and team building skills.
Experience with Agile, Scrum, Kanban and DevOps software development methodologies is highly desired.
27 days holiday plus eight statutory bank holidays
Performance related bonus
Free on-site parking
Lift share scheme
Subsidised café and restaurants
Discount on Dyson machines