Programme Manager
Serco Plc
Birmingham, Manchester, Greater Manchester, GB
6d ago

Serco is one of the leading public sector providers of customer services. We pride ourselves on delivering high quality services, often supporting some of the most vulnerable people in our society and by joining us as a Programme Manager you’ll ensure that we continue to deliver this incredibly important work.

The key element of your role is to provide Programme and Project Management capability within Serco’s Customer, Professional, Employment and Skill Services.

Leading on single or multiple large complex projects and programmes across the full life cycle from definition to closure, you’ll ensure projects are delivered to agreed quality, cost and time metrics and within agreed project framework and governance.

Assignments may include :

  • Support bids in developing and articulating Se rco’s response to transition and transformation requirements
  • Mobilising and transitioning new contract awards ensuring low risk and successful service commencement
  • In life transformation of existing CPES contracts
  • Exiting end-of-life contracts
  • Leading large scale / highly complex / high risk projects / programmes across CPES
  • Provide effective leadership to the project team(s) within a programme and take appropriate action where team performance deviates from agreed tolerances.
  • Supporting the development of the tools and frameworks used by the Projects and Programmes Team.
  • This is a home based role, with travel.

    What you’ll need to do the role :

    Ideally you will be an experienced Programme Manager with strong programme management capability with evidence of excellent knowledge, techniques and approaches, ideally from a local or central government background.

    You should have experience of working in an outsource technology environment and the ability to deliver through suppliers and in-house teams.

    Knowledge of bidding, mobilisation, transitions and transformation is also required.

    You will be working with senior stakeholders across the business, so it is essential that you are comfortable and have experience working to that level with Proven leadership skills.

    You should also have experience of managing and motivating team.

    With a good understanding of commercial and risk acuity, you’ll be easily identify with the business issues and able to proactively manage risks and commercial exposure and a broad understanding of business management principles.

    Why Serco?

    Meaningful and vital work : The nature of our business means you will do interesting work that matters delivering essential services that touch people’s lives

    A world of opportunity : Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.

    Great people : We are a


    team who will encourage you and help you to succeed. You’ll have the resources you need to do your job in a diverse and supportive environment.

    What we offer :

  • We offer the opportunity to be a part of our special people-driven culture - where our diverse and caring workforce support not just each other but the wider community that relies on our services, plus;
  • Salary from £63,000 (dependent upon skills and experience) plus company car, bonus, healthcare & pension matched up to 6%
  • 25 days annual leave plus bank holidays and the chance to buy more through our Annual Leave Purchase Scheme
  • Serco discounts which include cinema, Merlin entertainment and online shopping discounts, cycle to work scheme, and discounts on mobile phone plans and leisure centre memberships;
  • Remote work allowed
  • A company passionate about diversity and inclusion
  • If you think this role would suit you, working in an exciting environment with like-minded individuals, please apply now and upload a copy of your CV and covering letter.

    About Serco

    At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.

    We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services.

    We are innovators, committed to redesigning and improving public services for the benefit of everyone.

    By joining Serco you will have unlimited access to our Global Employee Networks SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In Serco (LGBT & Networks).

    Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.


    Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

    We’re a Disability Confident employer and are committed to equal opportunities. If you have any additional queries, requirements or you need more time to apply, then please contact our recruitment team

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