In store crew member Paignton
Domino's Pizza
Paignton, GB
1d ago

Role Purpose

Contribute to the store operation by providing excellent customer service over the phone or face to face and / or delivery of our products within the guidelines and standards set by Domino’s Pizza Group Ltd and the local Franchisee.

Key Accountabilities & Responsibilities

  • Develop and maintain brand image by : - providing an excellent customer service to all customers within service level standards as outlined in the Team Members Manuals.
  • handling customer concerns effectivelyconforming to uniform and grooming standards as outlined in the Team Members Manuals.

  • Develop and maintain service standards by contributing to HTA measures for the specialist sections
  • Maintain vehicle in a clean and road worthy condition (where appropriate)
  • Cross sell at every opportunity to maximise store sales
  • Handle food in accordance with laid down procedures and hygiene standards.
  • Replenish stock levels and make lines in accordance with food rotation standards and the Food Safety Management System and HACCP guidelines.
  • Discard stock / waste in line with food hygiene guidelines and HSE guidelines
  • Replenish drinks and desserts in line with standard operating systems
  • Sanitise surfaces within standards
  • Contribute to all aspects of maintaining a clean and hygienic store including washing tools, work surfaces, sweeping and mopping inline with the store cleaning rota and clean close checklists.
  • Manage cash and card transactions effectively in accordance with laid down procedures to ensure fraud / shortages are minimised.
  • Provide correct change to customer.
  • Follow cash drop procedures at the end of every delivery
  • Advise management if till needs to be skimmed throughout the shift.
  • Produce high quality products, adhering to consistent portion control and itemised evenly to the standards laid down.
  • Ensure sufficient ingredients in stock and prepared for a 2 hour service.
  • Determine pizza quality, call for remakes and eradicate errors
  • Cut and box in accordance with standards laid down
  • Follow late delivery procedures
  • Safety and Security

  • Observe health and safety rules at all times
  • Load and unload oven quickly and safely
  • Deliver product safely and securely, avoiding unnecessary risks by adhering to all Safety and Security Policies
  • Ensure vehicle is maintained in a road worthy condition
  • Always adhere to the Highway Code
  • Adhere to any restrictions in relation to safety and security issues
  • Teamwork

  • Contribute to the work of others during periods where your area of specialism is slow. Display a commitment and spirit of co-operation towards others.
  • Contribute to continuous quality improvement by providing feedback to fellow team members
  • Contribute to the operation of the store in all aspects, which will include undertaking duties that might not normally be considered part of the role e.
  • g. distributing leaflets as part of the local store marketing campaigns.

  • Communicate effectively and courteously to all Team Members recognising and respecting everyone’s contribution.
  • Take responsibility for own development and training by working diligently through CDH Book 1.
  • Sell more pizza, have more fun!
  • Person(s) Nature

    Store Team Members Team Member

    Delivery Drivers Team Member

    Management Subordinate / advisory

    Suppliers Advisory

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