Technical Implementation Consultant - New Grad
London, England
4d ago

Strength in Trust

Our goal at OneTrust is to bring the power of trust to companies all over the world. Using cutting-edge technology and a real-world approach to ethics, compliance, privacy, security, and third-party risk, we’ve created a no-nonsense platform to help supercharge the global push for trust.

The Challenge

We’re looking for a Technical Implementation Consultant that will handle the overall responsibility for the customer relationship by working directly with our strategic customers to enhance their overall user experience with the OneTrust Privacy, Security and Third-Party Risk platform.

In this position, you will provide assurance and oversight to customers implementing OneTrust’s platform regarding SaaS implementations including underlying hardware and software architectures.

Your Mission

  • Oversee the technical implementation and platform adoption for all customer proof of concept projects from start to finish
  • Prioritize and drive resolution on escalated customer issues
  • Be an advocate for our customers by representing their issues to Product Management and Software Engineering with a focus on steering the OneTrust roadmap
  • Monitor and analyze the customer’s adoption of our solution features and functionality in order to provide leadership with an understanding of their overall business needs as they relate to our products
  • Complete internal and project documentation (including configuration logs and functional specifications)
  • Work closely with UI / UX design, marketing, product management and engineering on project goals and requirements
  • Seek opportunities in day-to-day workflow to improve quality and efficiency from ideation to deployment
  • Document processes and workflows in shareable documents for future use and adoption
  • Provide strategic and tactical support for Sales, Professional Services, and Business Development
  • You Are

  • Available to start full time in January 2021 or June-October 2021
  • Genuinely enthusiastic about working directly with customers
  • Strategic thinking, problem-solving, and possess decision-making capabilities
  • Ready to use your experience across a broad range of core technologies including REST APIs, HTML, CSS, JavaScript, Swift or Java
  • Strong entrepreneurial skills to excel in a complex and rapidly evolving environment
  • Willing to travel, as job requires (Estimated 30-50%)
  • Your Experience Includes

  • Bachelor's in Computer Science, Electrical and Computer Engineering, Web Design / Development, Engineering Management or Information Technology / Systems
  • Effective customer-facing communication skills
  • Ability to engage across corporate functions (Professional Services, and Product Management)
  • Excellent verbal and written communication skills, including the ability to chair meetings or host webinars
  • Ability to build relationships across stakeholders in marketing, sales, and engineering
  • Ability to troubleshoot software related issues
  • Extra Awesome

  • Master's in Computer Science, Electrical and Computer Engineering, Web Design / Development, Engineering Management or Information Technology / Systems
  • Internship or project experience with one or more of the following : HTML, CSS, JavaScript, Python, HTTP, networking, and API integrations
  • Language skills (German, French, Spanish, or Italian)
  • Our Commitment to You

    When you join OneTrust you are stepping onto a launching pad the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work.

    As a pioneer, your voice and expertise will help chart the direction of an entirely new industry Trust. Our commitment to putting people first starts with you.

    Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career

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