Systems Support Specialist
Sheffield, United Kingdom
5d ago

Here at Study Group, we offer a wide range of courses to students from right across the globe. So it's a complex, ever-evolving business, and we rely heavily on our systems to keep us ahead of the game.

The main focus of this job, based at our International Study Centre at the University of Sheffield, is to improve the service desk management and usage of our two main student management systems, Study Global and Progresso.

Why should I want this job?

You’ll be working in a lively, friendly and supportive team. As a Study Group employee you’ll qualify for a range of benefits including local and national employee discounts for a range of retailers and suppliers, season ticket loans, childcare vouchers, company pension, employee referral (worth £500), assistance & recognition schemes.

And you’ll be working in the thriving heart of a great city. Doesn’t sound too bad, does it?

So what does the job actually involve?

In this job you’ll :

  • Lead on the triage of support desk tickets to enable timely resolution.
  • Work as part of a central team with ownership for all system processes currently automated.
  • Support continuous improvement of these processes and of the system while maintaining standardisation.
  • Analyse the processes and systems to contribute the effective delivery of support to end users.
  • What skills will I need for this job?

    If you have some experience within an office environment (particularly within a data driven role), then that's great - but prior experience is not essential.

    The role is very data focused, so it is absolutely essential that you're comfortable with big data sets and very proficient with Excel.

    You’ll be a fluent communicator in English (written and spoken), and have exceptional attention to detail, and strong organisation skills, with the ability to prioritise.

    Please note this role will require occasional travel within the UK.

    Add to favorites
    Remove from favorites
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Application form