Senior In-Life Strategy Analyst
BT Group
London, United Kingdom
3d ago

purpose is to use the power of communications to make a better world. For each other, for our customers, for society and our communities.

We need you to help us do this.

Why this role matters

An exceptional opportunity to be part of the BT Group Customer Billing - Credit Risk & Fraud Department (CR&F), supporting and protecting the growth of the Consumer segment with focus on BT’s Pay Monthly Mobile (PAYM) portfolios.

What you'll be doing

As a Senior Analyst within the Decision Analytics team of CR&F, you will be responsible for defining, prioritising and developing enhancements to Consumer In Life credit strategies across BT’s PAYM portfolios.

You will be responsible for the reporting of monthly KPIs and setting regular meetings to review trends and generating insights to be shared with the wider CR&F team and stakeholders.

In addition you must have strong commercial skills in being able to optimise portfolio performance and be able to identify how changes to credit strategies (including scorecard development) or new propositions could influence revenue, involuntary churn, bad debt and customer experience and present these findings to the appropriate stakeholders for approval.

Upon approval of any strategies or policies, you will be required to work closely with the Policy & Process team to ensure a smooth implementation of your recommendation.

You will be working with SAS Enterprise Guide and be hands on with large volumes of data, so attention to detail and the ability to validate, interrogate and infer insights from the data is essential to being successful in this role

We'll also need to see these on your CV

Experience of working in a high volume Consumer Credit Risk environment, either in an Acquisition or In Life capacity

Excellent analytical, problem solving skills with attention to detail and an ability to robustly interrogate large volumes of data

Strong commercial skills with the ability to impact assess initiatives

Excellent communication skills, with evidence of influencing stakeholders and proposing robust strategy recommendations

Highly proficient in SAS, Statistical Modelling software, MS Office applications

Why choose us?

Corporate Functions help deliver our strategy and plans for growth. We shape and steer the direction of the business by managing our people, finances, shared services and buildings.

We also oversee our legal, regulatory and compliance obligations too.

We value different perspectives, skills and experiences. We’re creating an inclusive working culture where people from all backgrounds can succeed.

That’s why we welcome applications from all parts of the community.

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