2nd Line Desktop Support Engineer
Lockheed Martin Corporation
1d ago

Job Description

This position will report to the LMUK Desktop Manager. The role will be based at offices located in Ampthill.

  • Provide day-to-day delivery of technical support for end-users of client applications, VOIP telephones, smartphones, tablets, printers and computer hardware
  • Resolve incidents & requests using Service Central whilst adhering to agreed SLAs where possible
  • Assist with maintaining the asset tracking system when required
  • Participate in project work as required such as software and hardware refresh programmes
  • Deploy, maintain and support iOS devices
  • Write, update and maintain written processes and procedures
  • Travel to support other sites within the UK and potentially globally where required
  • Business Environment

    Enterprise Business Services (EBS) consists of LMUK IT Services, Payroll, ESH, HR and Finance functions. With employees located throughout the UK, EBS provides UK wide support to the LMUK business areas.

    Clearance Required for Role

    BPSS, SC

    Graduate, Intern or Apprentice Vacancy?

    Required skills, qualifications and experience

  • Previous technical support experience
  • Ability to demonstrate a customer first mentality
  • In depth knowledge and experience of various Microsoft operating systems is essential
  • Detailed knowledge of supporting the Microsoft Office suite
  • Self-starter with willingness to learn from colleagues
  • Experience of basic Active Directory administration
  • Proven troubleshooting skills via phone, chat or remote desktop
  • Must be a good team player and able to use own initiative
  • Must have good problem determination and communication skills
  • Dynamic and flexible "can-do" attitude
  • Clean driving license & willingness to travel
  • Desired skills, qualifications and experience

  • Experience of working in defence or central government industries would be advantageous
  • Basic knowledge of ITIL framework incident, problem & change management
  • Knowledge of BMC Remedy
  • Understanding of networking principles such as DHCP, DNS and network connectivity troubleshooting
  • Proven Apple iOS support knowledge
  • Equal Opportunity Statement

    Lockheed Martin recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief.

    Discrimination on any of these grounds is expressly forbidden. We therefore welcome applications from all sections of the community.

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