Principal Business Technology Partner
London, United Kingdom
2d ago

Data driven business use cases and decision making has never been more important to BT, to ensure we can create the best personal experiences for all our customers across our outbound, inbound assisted and digital channels.

Business Interlock lead is responsible for the data & analytics strategy for the consumer business across the data teams and key business process including Sales, Service Delivery and Service Assurance, to delivery overall business strategy, commercial targets and customer experience ambition.

Looking 3-5 years we want to harness data and exploiting specifically AI / ML technologies;, we want for people in the company to self serve, make our operations smarter and create best in class’ data driven innovative products our customer will love.

For example, predicting service impacting incidents before they occur using network telemetry data, identifying jeopardy in delivery plans based on historical events, or personalising upsell opportunities by harnessing a 360 degree view of the customer, up to leveraging IoT to support big initiatives such as Household targets .

Given the breadth of the role, the role holder will need to work closely with the wider CTIO to interlock on Data Insight opportunities and ensure they flow through into the respective Domain, Sales and Service Technology strategies.

This role will take the lead in Proactively understand the Consumer business drivers, needs, priorities, and budget. It will oversee our Consumer business needs, the roadmap and closely work with Consumer director and other business stakeholders.

This role will also lead Document business objectives, learning objectives, audience findings, and recommended learning solutions in a Preliminary Learning Brief (PLB).

Design and manage measurement strategies for each learning solution. Develop learning plans tailored to individual groups and roles within the client organization.

Communicate status and develop contingency plans to minimize risk. Work closely with Consumer data & AI team members and business leaders to support change management activities.

You'll have the following responsibilities

  • Proactively drive the vision for expanding the business and drive the value using data and connect the dots between business and data.
  • Translating business problems or opportunities in requirements where data and Ai can add value and 10x the final outcome.

  • Input into the overall business model - this includes ensuring we build the right elements.
  • Prepare the business analysis as required to support the Director and the team with required preparation and planning for the business
  • Business expert : Acts as the business expert and collaborates internally within the appropriate technical teams; advises, coaches and mentors’ members of the team or department
  • Drive adoption of technology initiatives : Define and deliver the technology capabilities for data and analytics, collaborating with business and engineering functions.
  • Analyse trends and market disruptions searching for emerging new technology and partners keeping in step with how this will drive opportunity / changes into our business.
  • You'll have the following skills & experience

  • Strong experience of delivering large scale transformational business change through technology, especially in the analytics / advanced analytics space
  • Experience of working across a wide range of internal and external technology suppliers to align plans and deliver business outcomes
  • Largescale leadership of direct teams, and cross functional programmes with proven deliverables
  • Experience in integrating teams, methods, cultures
  • Experience in articulating / implementing a strategic vision and translating into practical action and execution.
  • Experience in building and maintaining strong director and MD level relationships in Consumer Services and Technology to form deep understanding of strategy.
  • Benefits

  • 25 days annual leave (plus bank holidays)
  • 15% on target bonus
  • Pension scheme
  • Shares Plan
  • Flexible benefits : cycle to work, healthcare, etc.
  • Discounted BT products
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