In this role, you will be responsible for manage coordination of complex contract change across all Defence contracts (level of change last FY 20 / 21 was 458 changes resulting in SOV of £134m and SOV GM of £58m).
BT Enterprise has around 1.2 million customers and serve over half the FTSE 350. Our customers range from big household names, government departments and public service organisations right through to small businesses and new start-ups.
We cover both the communications and IT services markets. Overall we’re focused on four main product markets : Fixed Voice;
Mobility; Fibre and connectivity; networked IT services provided over the biggest UK network in both fixed and mobile communications.
We also provide network IT services to corporate and public sector organisations in the Republic of Ireland.
Our Wholesale business helps communications providers (CPs) and other organisations provide fixed or mobile phone services.
Our ventures provide mass-market services like directory enquiries and payphones, and enterprise services including Fleet Solutions and BT Redcare.
We also offer specialist enterprise services to our Internet of Things customers.
You'll have the following responsibilities
Accountable for contract change across all Defence contracts
Builds a strong relationship with senior customer stakeholders. Is the main interface and lead for the customer of the managed contract change process for DFTS and IUS and other Defence contracts
Meets BT teams to explore whether it is possible to deliver customer requirements and takes a view as to whether BT should go ahead with the changes (does not have the power of veto)
Works closely with Defence Contract management team and Sales team to coordinate change.
Manage coordination of contract change across all Defence contracts (level of change last FY 20 / 21 was 458 changes resulting in SOV of £134m and SOV GM of £58m).
The focus will be on complex contract change (not standard catalogue orders).
Ensure that all contract change is managed via the Manage Contract Change Process
Co-Chair DFTS CAG (Change Advisory Group) which is a formal contract governance meeting on a weekly basis and provide monthly report at Defence Operating Board (DOB).
Attend the IUS change meeting on a weekly basis.
Forecast resource to win and deliver contract change
Keep Service lines appraised of change pipeline
Work with sales team on a regular basis to understand WNB pipeline (new contracts) and ensure contract management team is represented at WNB formal governance meetings
Coordinate resource forecast for WNB and prospective new contract delivery for input into DMS.
Propose process efficiencies and cost transformation ideas
Supports contract management organisation across a number of activities such as contract governance (CGRs), risk management / mitigation & obligations, customer support, P&L management
You'll have the following skills & experience
Proven ability to identify & solve business problems.
Proven knowledge of governance & compliance methods.
Proven knowledge of best practice contract management methods.
Proven stakeholder management skills within Enterprise and BT Group.
Proven ability to work across organisational boundaries.
Proven knowledge of contract management practices.
Proven academic background.
Minimum of O / S security clearance (must be willing to obtain this if not already held)
At BT, we entertain, educate and empower millions of people every single day. We’re a brand built on connecting people whether that’s friends, family, businesses or communities.
Working here, you’ll receive an attractive salary and a range of competitive benefits, but more than that you’ll be joining an ambitious organisation with a culture of togetherness, collaboration and inclusivity, that takes a genuine and proactive interest in your progress and development.
Benefits of working for BT include :
Competitive salary and on-target bonus plan
World-class training and development opportunities
25 days’ annual leave (not including bank holidays)
Discounted broadband, mobile and TV packages
Car allowance (dependent on your role)
Share option and pension scheme programmes
Flexible benefits to fit around you