Team Leader (16 Hours)
Blandford St
2d ago

Job purpose

To support the successful running of a Cooplands shop and leading and motivating a team which works together to achieve targets and provides a fantastic shopping experience to our valued customers.

Key accountabilities

Deliver a swift and friendly service to every customer consistently

Achieve high standards to meet customers' expectations

Support the Shop Manager to lead and motivate a team to achieve sales targets, to control stock and meet high standards of customer service, display and hygiene

Support and develop the team alongside delivering training

Responsible for running shifts throughout the week, cashing up and opening and closing the shop

Encourage a hardworking but fun environment in which your team members can fulfil their potential

Prepare food, handle money, use the till and keep displays vibrant and the shop clean and tidy

Work on the ovens, cooking pies, pasties and a range of hot food - when required

Upsell appropriately to customers to increase shop sales

Support profit protection through effective cost control

Skills, know-how and experience

Proven track record of experience in customer service, ideally in a retail or catering background

Ability to retain and remember orders for an efficient and swift customer experience

Ability to multi-task and work as a team for the successful running of your shop

Efficient planning, organisational and numeracy skills

Leadership skills to inspire your team to deliver great results

Ability to be self-motivated and enthusiastic about Cooplands and our sales

Excellent communication skills

Minimum 1 year experience in management role, ideally in retail or catering industry

Hourly rate £10.25

30% staff discount, 28 days holiday (including bank holidays) to start, rising up to 33 days with long service, You will automatically join our pension scheme which is a great way to save for retirement and benefit from employer contributions and tax advantages

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