Night Auditor Team Member
Accor Hotels
East London, London , United Kingdom
1d ago

Customer relations

  • Welcomes late arrivals and takes reservations over the phone during the evening
  • Provides a personal welcome for guests and creates a warm and friendly atmosphere
  • Ensures the guest's stay runs smoothly
  • Helps gain the loyalty of existing clientele
  • Handles any guest complaints or problems, reporting them and any incidents that occur during the night to the General Manager
  • Helps prepare and serve breakfast
  • Encourages synergy within the marketplace by applying the inter-hotel coordination policy"
  • Management and administration

  • In charge of invoicing and cash operations
  • Checks cash levels and ensures that holdings are securely stored"
  • Hygiene / Personal safety / Environment

  • Helps ensure the technical maintenance of the hotel and keeps any equipment (s)he uses in good condition
  • Takes part in daily and occasional cleaning operations for shared areas, rooms and the exterior, following the instructions given by management and in compliance with current standards and hygiene regulations
  • Manages the maintenance of some of the hotel's linen stocks and checks the quality of the cleaning process
  • Ensures the safety of the people and property in the hotel
  • Ensures the correct application of all legislation laws.
  • Your Benefits Include :

  • Attractive Bonus Scheme
  • Pension Scheme
  • A Discount Card to be used in Accor Hotels Worldwide
  • Complimentary stays in UK hotel (Bonus Breaks Vouchers - subject to availability and T&C)
  • Training & Development
  • Additional holidays with service
  • Cycle to work Scheme
  • Join ibis budget

    Where a small but diversified team , works together with simplicity, conviviality and good sense to service our customers.

    For the opportunity to carry out several professions , to multi-task and learn new skills.

    And participate in training programmes to help you become a hotel professional.

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