Floor Housekeeper
Cliveden
Cliveden House, GB
9d ago

Aim of the role

To assist and support the Executive Head Housekeeper maintaining the high standards in the Hotel bedrooms and corridors.

Responsibilities :

  • To be passionate and take pride in checking all rooms ensuring they have been cleaned to the standard set by the Hotel.
  • To clean rooms when necessary setting the standards for all Housekeeping staff taking pride in the job. Understanding flexibility and teamwork.
  • To prepare the Housekeeping General Assistant’s work lists.
  • To be passionate and take pride in checking all areas cleaned by the public cleaners.
  • To maintain correct stock levels in housekeeping stores and check that it is stored correctly.
  • To be passionate in training housekeeping staff as required in duties and on equipment use.
  • To make up Housekeeping General Assistant’s store orders as required.
  • To action and be confident in the upkeep of any housekeeping paperwork.
  • To assist in the linen room when required, understanding flexibility and teamwork.
  • To be responsible and take ownership for the issue and collection of keys.
  • To deal with any lost property requests.
  • To take ownership and deputise in the absence of the Executive Head Housekeeper and Deputy Head Housekeeper.
  • To liaise with Reception on any rooms or guest’s requirements.
  • To report any maintenance faults.
  • To be passionate to ensure that guest’s names are used at every opportunity.
  • To assist with guest’s queries as required or refer to the Executive Head Housekeeper.
  • To be passionate in attending any necessary training sessions or meetings.
  • To make sure that Company Policy, the Vision Statement, and Departmental Objectives are followed and utilised at all times.
  • To ensure that all appliances, fixtures and fittings are safe and work in accordance with Health & Safety regulations and report any faults to the Executive Head Housekeeper.
  • All staff should be confident in understanding and executing the company’s policies and procedures with respect to privacy, confidentiality and data protection.
  • To be fully aware of the Hotel’s Fire Safety Procedures and Health & Safety regulations.
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