Team Supervisor, Global Member Services
Lightspeed
United Kingdom, London
16d ago

ROLE MISSION

Our Member Services team is handling enquiries and questions from our panel members around the world. As a Senior Associate within Member Services, your main responsibilities will be to respond to panel members in a timely manner and with a high level of accuracy and quality, in line with the team performance indicators.

You will be responsible of one or more panels, for which you would have to coordinate the work of other Associates in order to reach your goals and fully support our panel members.

KEY OUTCOMES

  • Schedule, coordinate and manage the daily activities of other Associates working on your panel(s)
  • Coach, train, support, monitor the Associates working with you
  • Receive, investigate as needed and resolve complaints and questions from our panel members; reply to panel members in native language using standard or custom answers
  • Report proactively to the project team any project (survey) related issues and work with the project team until full resolution of the situation
  • Review constantly our processes, materials and documentation and suggest improvements for great efficiency
  • Support Lightspeed GMI staff and our 3rd party vendors with their questions related to Member Services
  • CAPABILITIES

  • Ability to inspire and support people
  • Good knowledge of Microsoft Office (especially Microsoft Outlook, Word and Excel)
  • Good decision-making and communication skills
  • Good people and interpersonal skills to build effective relationships with all levels of professionals
  • Strong problem solving skills and the ability to learn quickly
  • Excellent client service attitude
  • About Lightspeed

    Lightspeed GMI is an award-winning global digital data collection enterprise. Founded in 1996, its innovative technology and proven sampling methodologies deliver operational excellence throughout the online research process.

    With more than 5.5 million online research respondents in 45 countries, Lightspeed GMI’s proprietary panels deliver unparalleled quality, capacity and targeting.

    Its comprehensive portfolio, including Lightspeed All Global and Lightspeed Financial Services Group, offers the tools and services needed to generate dependable research results.

    Headquartered in Warren, New Jersey, Lightspeed GMI is part of Kantar, the data investment management arm of WPP, the world leader in marketing communication services.

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