Member Services Executive – Admin Team
Crawley, Sussex
12d ago

Start a career at B&CE...

Are you looking for a rewarding career in a thriving organisation where people come first?

B&CE has been providing employee benefits for over 70 years. We began in 1942 by creating simple financial products that meet people’s needs, and that’s how we’ve run our business ever since.

We provide simple, good value products and services and our first class support and customer service has won awards.

We go that extra mile to ensure we are.

  • Creating Simplicity
  • Showing Compassion
  • Keeping Promises
  • Our people are our strength. Finding ways to value and reward them is important to us. And if you’re keen to learn, develop your career and do great things you’re looking in the right place.

    In a word

    Undertake all aspects of product administration for both individual and employer customers in line with service levels including processing activities and record maintenance.

    You will take personal ownership of customer admin enquiries, building a close rapport to identify unmet needs and promote company products in accordance with procedures and service levels, ensuring a complete record of all information gathered or given is maintained and any arising issues are identified and resolved.

    Practically speaking

    Reporting to the Team Leader you’ll be responsible for :

  • Administer and process all B&CE pension products and services.
  • Register complaints, errors, breaches and customer comments in accordance with company procedures.
  • Provide high levels of customer service to individuals, employers, regulators, financial advisers, government offices and trustees.
  • Acquire information as necessary, liaising with other external parties as appropriate.
  • If you're right for this role

    You’ll enjoy working within a solutions-driven, people-focused organisation.

    You’ll have a can-do attitude and work well both independently and as part of a team and be aligned with our

    values of Creating Simplicity, Keeping Promises and Showing Compassion.

  • Experience in a customer services or an administration environment.
  • Good working knowledge of Microsoft Excel and Word.
  • Good understanding of current pension and insurance legislation and products (Desirable).
  • Attention to detail, accurate, numerate and computer literature.
  • The perks

    Our people are our strength so finding ways to value and reward them is important to us. That’s why we offer an award-winning pension it’s what we’re good at plus health care cover, an onsite gym, access to a personal trainer even the odd massage.

    And if they’re feeling peckish after all that activity, they can always refuel in our subsidised restaurant or grab some fruit we get a big delivery every week.

    Discover more of B&CE’s employee benefits including our training programme, which is designed to give our people the support they need to develop a fulfilling career

    Excited by this opportunity? Apply before it's too late...

    Go to online recruitment

    Download the full job description

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