Programme Manager
Costa Coffee
Dunstable , GB
5d ago

We have an exciting opportunity for a Programme Manager where you will be accountable for the overall delivery of large and complex IT programmes / a collection of related projects (portfolio programme) in the Customer & Commercial business area.

Whitbread is the UK's leading hospitality company in the FTSE 100 including brands such as Costa Coffee, Premier Inn & Beefeater.

By 2020 our goal is to achieve global system sales of around £2.5bn for Costa and to increase the number of Premier Inn UK rooms to an incredible 85,000.

All while creating around 3,000 UK jobs a year and continuing to expand our presence worldwide. There has never been a more exciting time to join Whitbread!

  • Deliver Programme and projects contained within them on time & to budget
  • Full accountability for programme’s scope, quality, time and cost
  • Support the definition of business case and ensure benefits are identified and tracked
  • Ensure that programme risks and issues are communicated and mitigated so that the business is kept fully informed of progress, and impact on external customers is minimised
  • Shape and mobilise and deliver programme with appropriate engagement with senior stakeholders
  • Ensure programme is planned and resourced effectively, and has a robust and clear delivery approach
  • Ensure all programmes / projects are delivered in accordance to Whitbread’s project governance structure including Steering Groups, PMO Methodology and funding approvals.
  • Manage complexities around solution architecture, application migration, integration / data, dependencies.
  • Manage and coordinate the programme plan, dealing with changes along the way and ensuring stakeholders remain focused on the outcomes of the programme and the benefits for the PI&R business
  • Develop direct team (Project Managers) and delivery capability of the team
  • Ensure commercial arrangements with partners are in place and offer value for money. Work with Procurement to achieve the appropriate terms.
  • Ensure statements of work and contract schedules are robust

  • Prepare board / steering group packs and chair Programme Board and where required Project Boards (or support Project Manager in preparing for and running such boards).
  • Attend Exec Steering where required

  • Support IT Heads to plan / budget future activity within the domain
  • Support IT Heads to improve the effectiveness of the delivery operating model
  • What we'd like you to have :

  • Proven programme management experience
  • Previous experience managing budgets ranging from £3-10m
  • Deep understanding of IT solutions that improve Commercial business processes in both B2C and B2B businesses. Will include knowledge of processes for customer acquisition, sales process management, customer care and retention.
  • Experience in delivering IT solutions in a Customer & Commercial context, for example CRM systems, call centre applications for both sales and customer care teams and marketing solutions
  • Solid line management experience and the ability to shape teams for future success
  • Proven experience of programme planning and control techniques, including risk management
  • Able to change direction on a project if required for delivery and still remain in control
  • Understanding of technology directions
  • Passionate in finding ways to continually improve service delivered to customers
  • What Whitbread can give you :

  • Competitive salary and generous bonus scheme (up to 30%)
  • Car Allowance (£5,650)
  • 25 days Holiday + Bank Holidays,
  • Private healthcare (family cover),
  • Pension scheme (matched up to 10%),
  • Whitbread Sharesave Scheme,
  • Whitbread Privilege Card and a wide range of discounts.
  • Career development opportunities across the brands;
  • Opportunity to be involved in strategic programmes of work from inception to implementation;
  • Annual community day working with local charities.
  • Apply
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