Head of Operations
Marsh LLC
Leeds (Beaumonts), United Kingdom
17d ago

Description

Head of Operations SME Insurance - Leeds

About Marsh

As a global leader in insurance broking and risk management, Marsh helps our clients succeed by defining, designing, and delivering innovative, industry-

specific solutions that help them effectively manage risk. We have 27,000 employees worldwide, operations in more than 130 countries, and annual revenue of approximately $5.

4 billion, along with comprehensive global expertise that spans 26 industry practices and more than 30 risk and specialty practices.

Departmental Overview

SMEi Business Insurance (a Marsh Company) is a specialist broker providing commercial insurance to small and medium sized businesses, with insurance policies are provided by some of the best known insurers around.

  • With many years of experience in catering for the needs of the business community, and over 40,000 business policies currently in place;
  • we believe we have an ideal insurance product range for all of today's varied business needs. It’s not just us who believe that, we have been ranked Yorkshire’s 2nd fastest growing small company and the 20th fastest growing company overall in a recent survey.

    Position Overview

    As part of our management team, we have a fantastic opportunity for a Head of Operations with SMEi Insurance in Leeds to manage a team of 16, ensuring we operate a client focussed, efficient and compliant function.

    The role also involves dealing with new and existing insurance partners, ensuring their on-boarding and integration into the business is carried out to the highest standards.

    This is a key senior hire within our operational and strategic delivery team and in-depth experience of managing a client facing telephony operation, dealing with senior stakeholders and operating within a client facing role is imperative.

    Key Responsibilities

  • Day to day operational management of a team of 16 members of staff
  • Delivery of sales from affinity partnerships in line with business objectives
  • Maximise all opportunities to generate revenue through key partner relationships
  • Partnering strategically with key stakeholders within the business (New Business, Sales, Renewals, etc.) to own and integrate new affinity partnerships into our business
  • Delivery and monitoring of operational SLAs
  • Manage all relationships with internal and external key players in order to add value and own process integration leadership
  • Understanding, managing and minimizing operational risk
  • Skills & Experience

  • Operational experience managing client facing sales teams within a similar environment
  • Relevant insurance operational change experience
  • Key stakeholder management and influencing experience
  • Leadership and strategic change track record with Insurance / FS
  • Data, finance and numerically fluent
  • About Marsh

    As a global leader in insurance broking and risk management, Marsh helps our clients succeed by defining, designing, and delivering innovative, industry-

    specific solutions that help them effectively manage risk. We have 27,000 employees worldwide, operations in more than 130 countries, and annual revenue of approximately $5.

    4 billion, along with comprehensive global expertise that spans 26 industry practices and more than 30 risk and specialty practices.

    About Jelf

    SMEi Business Insurance (a Jelf company now acquired by Marsh, the world’s biggest insurance broker) is a specialist broker providing commercial insurance to small and medium sized businesses, with insurance policies provided by some of the best known insurers around.

    Jelf has been ranked Yorkshire’s second fastest growing small company and the 20th fastest growing company overall in a recent survey.

    As remuneration for this opportunity, Marsh offers a competitive salary and other lifestyle benefits including a contributory pension plan, private healthcare options, life assurance and an annual salary review.

    The successful candidate will also have the opportunity to work towards their CII qualification, which will be fully sponsored by Marsh.

    Marsh offer competitive salaries and comprehensive benefits and programs including : health and welfare, tuition assistance, pension, employee assistance program, career mobility, employee network groups, volunteer opportunities, and other programs.

    We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients.

    General Management Group

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