Customer Fulfilment Specialist
Canon Singapore
Uxbridge, Middlesex
11h ago

What we give

With Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us.

You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.

  • Pay £27,935 - £29,487 + 5% OTE Bonus
  • Bonus A discretionary bonus scheme that rewards you as we achieve our goals.
  • Learning & Development As an Company that encourages continuous learning you will always have resources and support available.
  • Work & Home Life Balance We support with a minimum of 25 days holiday per year, holiday purchase and a flexible working policy.
  • Diversity & Inclusion We are an organisation that delivers on a global scale, striving to create a diverse and empowered workforce that reflects the communities we serve.
  • Health & Wellbeing Free private healthcare, an Employee Assistance Programme, partnership with Mental Health First Aid UK with a network of mental health champions and discounted rates to Nuffield Health Gym.
  • Employee discounts Up to 38% off products from our Canon store and a benefits platform offering discounts in a wide variety of areas including travel, holidays an white goods.
  • Other Benefits Generous Pension, Canon Awards, Cycle to Work scheme, Season ticket loans and charity volunteer days.
  • You will :

  • Act as a trusted advisor to the Tender Team and Business Unit stakeholders on contracts that are outside of the normal processes.
  • Ensure non-standard terms and conditions are approved and communicated to relevant stakeholders.
  • Create new process maps and SOPs and support the outsource provider, CBSC with training and implementation
  • Monitor the end to end process and identify, and manage, opportunities to improve processes and customer experience.
  • Manage critical exceptions and escalations.
  • Ensure active involvement and alignment with other National Sales Organisations (NSO's) and with the Central Customer Fulfilment team to ensure Pan European processes are followed.
  • Ensure contracts are price indexed and / or extended in line with relevant Terms & Conditions
  • Understand the business requirements and recommend changes to existing processes to achieve the desired result.
  • You will need

    As a Customer Fulfilment Specialist you will be able to display the following :

  • A clear focus on superior customer service and continuous business performance improvement
  • Experience in analysing performance metrics and proactively looking at continuous improvement
  • Demonstrated capacity to apply statistical measures to work flows and performance monitoring
  • Outstanding communication skills, both verbal and written
  • Competencies :
  • We're seeking someone who is demonstrably :
  • Task and goal-orientated, with high energy levels and strong attention to detail
  • Capable of prioritising issues, and working with a sense of purpose and ownership
  • Analytical, with strong problem-solving skills
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