Product Support Specialist
The Phoenix Partnership
Leeds, England
3d ago

In this role, you will be providing support to our customers across the world and helping them to give the best care to their patients.

You will collaborate with other teams and work closely with NHS and government leaders to solve complicated customer issues with your understanding of our technology.

You will represent the voice of the clinicians and administrative staff that use our system by providing insights, feedback and analysis to other teams.

You will also play a key role in managing the launch of innovative products and updates to enhance our system.

Sarah-Louise Product Support Specialist

Leeds Beckett University Music Production

Your career will progress rapidly in this role. Our product support specialists are frequently involved in key meetings with senior NHS leaders and have plenty of opportunities to travel internationally.

I have been working on the Product Support Specialist team since graduating from Leeds Beckett University with a Music Production degree.

On top of providing support to our users, I’m currently responsible for supplying monthly reports to our Trusts, which include call statistics, system availability and staff activity.

I have gained so much confidence from working


  • Predicted 2 : 2 or above at degree level
  • Minimum of eight C grades at GCSE
  • Apply
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