Customer Relations - Checkouts Coworker
Inter IKEA Systems
Milton Keynes Bletchley, United Kingdom
10d ago

Customer Relations - Checkouts Coworker

  • Milton Keynes (Bletchley)
  • Part Time Permanent
  • Customer Relations
  • Application deadline
  • 07 April 2019

  • Candidate Profile (text) ABOUT THE JOB
  • This vacancy is for a 24 hour contact and will include a variety of shifts including weekdays, weekend days and weekend evenings.

    The availability required for this role is 3 out of 4 weekends (Saturday and Sunday)

    To drive sales growth and sustained long-term profitability by establishing and retaining a life-long relationship with existing and new customers.

    This is achieved by working in partnership with our customers and other functions to :

  • secure an easy buying process from home to home
  • understand and match customers' needs and expectations now and in the future
  • provide an aftersales service for our customers after they purchase
  • The aim is to use our skills via the telephone to motivate our customers to shop with us more frequently because they trust us to make their shopping experiences successful and their visits worthwhile. Every customer counts.

    YOUR ASSIGNMENT

    Your tasks will include :

  • To be helpful and friendly in approach to customers choosing to contact us by telephone, always aiming for a win-win situation and for repeat business
  • To have the knowledge, confidence and desire to resolve customer complaints. To deal positively and quickly with any issues they raise
  • To value other colleagues' ways of working and learn from those who work differently because we are most effective when we work together and amplify each other's efforts
  • To know our daily and weekly service targets and use this to drive and improve service delivery
  • To understand the importance of accurate stock inventory and how my own actions impact on this
  • YOUR PROFILE

    Your knowledge, skills and experience include :

  • Experience of customer focus and customer service
  • Ability to work alone but also as a team player
  • Experience of working in a high volume fast-paced retail environment
  • GROWING TOGETHER

    IKEA offers an exciting and empowering work environment in a global marketplace. And as the world’s leader at life at home, you have exceptional opportunities to grow and develop together with us.

    WHY YOU WILL LOVE US

    From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-

    furnishing products and solutions, made with care for our planet, reaching millions of customers. At the heart of our business, are our wonderful co-

    workers representing diversity in all dimen sions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together.

    Our vision, to create a better everyday life for the many people inspires and guides us in everything we do. This is IKEA.

    WHAT WE ALL HAVE IN COMMON

  • Living our values
  • Being your unique self, while respecting and including others
  • A passion for home furnishing
  • Performing & delivering while learning & developing
  • Having fun!
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