Product Support Advisor - Koolyanobbing
2d ago

WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia.

At WesTrac our primary focus is our people. We know that our success is the result of more than 4,000 talented people working together to achieve amazing outcomes.

We currently have an exciting opportunity for an experienced Heavy Diesel Plant Mechanic that wants to take the next step in their career as a Product Support Advisor.

As a Product Support Advisor, you will maximise operation and product reliability, while also conducting regular equipment inspections.

This is a hands-on role, with additional duties to carry out diagnostics, repairs, and maintenance on customer Caterpillar equipment.

The ideal person will lead by example through actions, behaviour and decision making, including compliance with Westrac’s procedures, safe working practices and life-saving rules.

Location : Koolyanobbing - 54km northeast town of Southern Cross

Choose your roster :

  • 8 days on, 6 days off, 12.5hr shifts (inclusive of 30 mins. break)
  • 2 / 1 roster, 12.5hr shifts (inclusive of 30 mins. break)
  • To be successful the following is required :

  • Australian-recognised Heavy-Duty Trade Certificate with post trade experience
  • Ability to provide high-level technical support
  • Sound diagnostic skills
  • Advanced ability to interpret repair & fault-finding guides
  • Understanding of warranty provisions
  • Demonstrated ability in providing exceptional stakeholder engagement
  • Strong communication skills
  • Heavy equipment product knowledge on various Caterpillar equipment
  • Be well aligned and exhibit WesTrac’s SPARC values of Safety, Pride, Accountability, Respect and Customer
  • What we offer :

  • Opportunity to get a $3,000 referral bonus as part of our Recommend and Spend program.
  • Job security with a consistent pipeline of work.
  • Unrivalled training and development via The WesTrac Institute.
  • Relocation assistance and Visa sponsorship transfers available for Australian-based workers.
  • Regular career progression opportunities.
  • Fantastic team environment and culture.
  • Income protection Insurance.
  • Paid parental leave.
  • Discounts on a number of fantastic brands including Apple, JB Hi-Fi, Crown, Qantas etc.
  • Discounted health insurance.
  • Salary Sacrifice available for airline memberships, cars etc.
  • This position is a permanent, full-time opportunity.

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