Progression Coach - Academic Services - Grade 7
University of Birmingham
Birmingham, GB
6d ago

Progression Coach - Academic Services - 81625 - Grade 7-(210000W0)

Academic Services

Location : University of Birmingham, Edgbaston, Birmingham UK

The starting salary for this position is £30,942. Due to limited funding, the maximum salary to be offered is £33,797

Full Time

Fixed term contract / Secondment until 30th September 2022

Closing date - 28th June 2021

Job Summary

The University of Birmingham, Newman University and University College Birmingham are working in partnership, delivering the project Transformation West Midlands’, funded by the Office for Students.

The University of Birmingham is the Lead Partner. The Project seeks to boost the employment prospects of its local, recent graduates seeking to work in their home region, resulting in higher level graduate work.

The Project also seeks to uncover what enables progression towards higher level graduate employment, communicating the findings with the University, the Higher Education careers sector and the funder, sharing best practice.

The Project ends 30 September 2022, having launched in May 2019.

The Progression Coach role endeavours to :

  • Empower all coachees to take responsibility for their personal and professional development
  • Identify, monitor and evaluate the rates of progression towards and into employment, to help improve the employability and graduate prospects of our students / graduates
  • Communicate and report on how our students / graduates from under-represented groups can be better assisted, testing different ways of coaching (particularly individuals on the University of Birmingham’s Access to Birmingham Programme - A2B).
  • Collaborate with careers colleagues and other stakeholders to design and develop provision that supports careers progression and skills building.
  • The Progression Coach will deliver careers coaching in a variety of ways to uncover what works effectively to enable individual progression and enhances employability, particularly with those who are most at risk of underemployment and unemployment.

    The key aim of the Progression Coach’s work is understanding what factors or interventions best aid progression, working with careers colleagues to further enhance employability and skills.

    Monitoring, recording, reviewing and evaluating coaching results, as well as sharing project learning with others is key to helping the Project identify what enables success.

    The goal is to deliver enhanced services and better support our under-represented groups as a result of the findings, leading to stronger graduate job outcomes.

    Motivating participants will be essential to equip individuals with the necessary skills and knowledge, empowering self-direction, utilising tools such as individual action plans and digital reflective diaries to aid progression.

  • The post-holder will be expected to establish and maintain effective relationships with progression coaches based at Newman University and University College Birmingham;
  • university careers staff; employers; training providers and support agencies.

    Student Engagement

  • Work intensively with targeted final year undergraduate students and recent graduates with a bachelors degree (up to two years after graduation) via one-to-one coaching sessions and group coaching, carrying out regular reviews to monitor and evaluate progress.
  • Work with others (e.g. staff and students / graduates) supporting the creation and management of bespoke employability workshops to build skills and capabilities
  • Develop SMART career action plans with each individual to support them in identifying and reaching their career goals.
  • Monitor, identify and report on any learning from the coaching and employability activity that coachees’ join to communicate findings, inputting and recording results on MS excel, word and powerpoint.
  • Identify and report to colleagues on any challenges as well as solutions and interventions that enable locally domiciled students to secure positive graduate outcomes, based on findings from coaching activity.
  • Support local students and recent graduates to engage and pursue jobs, opportunities, external programmes and entrepreneurship support.
  • Effectively track participant progression into the workplace or further study, measuring the impact of the support received using qualitative and quantitative data.
  • Work with colleagues developing ways to boost local student / graduate engagement in wider careers activity, though effective communications and marketing, including social media platforms.
  • Develop digital material and utilise digital tools to enhance participant learning (e.g. through VLE, e-portfolio, webpages, social media channels and to record conversations and next steps).
  • Work flexible hours to meet the needs of student / graduates. This includes working occasional evenings / weekends.
  • Project Coordination

  • Lead on coaching to enhance the graduate outcomes of participants at the University of Birmingham : managing engagement, project related information;
  • operating systems for recording data and working strategically towards set targets.

  • Liaise with the Project Manager, ensuring any new and scaled up activity or intervention is student-driven and organised, based on need and identified personal requirements.
  • Record, analyse and interpret relevant qualitative and quantitative data to inform the coachee journey and to write quarterly reports, providing observations, personal reflections and data which informs project performance, distributed to the Project Team and Project Steering Board.
  • Write case studies and summative reports from collected data findings to present a wider picture of the coaching, as well as barriers and solutions affecting graduate employment.
  • Work independently and pro-actively with members of the Project team to prepare meeting notes; reports and to carry out and follow-up actions from meetings.
  • The project team includes : Project Manager, Progression Coaches, Project Lead and careers staff).

  • Manage the data protection law aspects of the project on behalf of the careers team.
  • Communicate to the Careers Consultant (also a progression coach) to share ideas and experiment with coaching models, whilst ensuring the Project remains on track and meets its deliverables.
  • Communicate to the Line Manager (Project Lead) regarding performance challenges, development needs, outputs and outcomes to ensure the Project remains on track and meets its deliverables.
  • Attend Partner team meetings and partner coaching practice meetings to maintain and enhance personal and team performance, communicating progress, risks and outcomes regularly to the Project Manager.
  • Report to the Project Lead on overall development of the Project, reporting periodically on findings and raising any challenges that need addressing that affect the overall Project.
  • Partnerships

  • Work closely with coachee alumni so that they are enthused to provide case studies and share their stories to the wider student community to learn (enhancing their employability).
  • Communicate with external organisations in Birmingham and the wider region including support agencies and recruitment agencies to improve graduate outcomes by building networks, seeking their feedback to support learning and evaluation.
  • Support the development of students and graduates with the goal of producing graduates with the right skills and capabilities to help contribute to local economic growth and productivity for economic prosperity.
  • Collaborate with internal and external partners to support the delivery of mentoring and alumni support to participants.
  • Engage with wider Higher Education institutions to share and improve practice, learning of wider support, e.g. virtual training, work-based programmes and additional training workshops.
  • Other

  • Independently create, evaluate and review processes to inform decision making, ensuring effective and efficient operations.
  • Achieve individual targets and those set out by the Project Lead and Steering Board members.
  • Engage in other reasonable duties commensurate with the description and grading of the post.
  • Sensitively handle restricted information’ and highly restricted information’ as appropriate.
  • Promote equality and diversity, acting as a role model and fostering an inclusive working culture.
  • Person Specification

  • A degree and recognised coaching qualification, or recognised careers guidance qualification alongside demonstrable experience of coaching;
  • Experience of working in the Higher Education sector with students and / or graduates;
  • A good understanding of the issues affecting graduate employability from under-represented groups, (particularly Black and minority ethnic groups, those with disabilities, first generation to attend University, a care leaver or estranged from parents or guardians);
  • Extensive experience of providing coaching to individuals in a one to one and group setting;
  • Experience of data handling, inputting client information accurately and analysis of quantitative data to obtain results, informing performance and practice using MS excel;
  • Experience of goal setting and action planning with clients e.g. creating individual plans;
  • Substantial experience of working and engaging with a diverse client group;
  • Experience of delivering workshops and co-ordinating activities to ensure successful delivery against learning outcomes;
  • Experience of undertaking marketing work or promotion of activities to individuals, including writing effective email communications, online marketing, and using social media;
  • Experience of writing evidence-based reports to review performance;
  • Experience of using software packages including Microsoft Office and VLEs;
  • Excellent listening, written and oral skills, having the ability to adapt to different client group needs and circumstances to provide individual guidance and to steer the planning of appropriate support;
  • Ability to prioritise and experience of successfully managing projects to a deadline;
  • Ability to work in a target-driven environment with attention to detail;
  • Ability to work independently and to manage own work programme;
  • Ability and enthusiasm for working as part of a team, forming effective relationships to achieve results;
  • Knowledge of the protected characteristics of the Equality Act 2010 and how to ensure in day to day activity in own area that those with protected characteristics are treated equally and carefully.
  • Dimensions

    Staffing : The post-holder will not be line-managing staff, but will need to collaborate effectively with a diverse range of stakeholders (careers staff across three institutions, large and small organisations, professional bodies and beneficiaries (final year students and recent graduates).

    Customer : The post-holder will work intensively with students / graduates over 2021 / 22 (the final year of the Project) with the responsibility of ensuring progression, translating into a graduate level job or further study.

    They will need to identify the most at risk’ students and graduates of unemployment or under-employment through careful quantitative data analysis and via qualitative personal information, which in most cases will need to be unearthed by the post-holder through effective creation of diagnostics, personal questioning with individuals during sessions, surveys, feedback and analysis through different data sources.

    Operational : The post-holder will be responsible for recording conversations and following up agreed actions, ensuring that session outcomes are to the satisfaction of the participant and post-holder.

    The post-holder may need to improve operational processes that evidences participant satisfaction, completion of individual action plans and entry into employment or further study as these are Project outcomes which provide evidence of progression.

    The post-holder will also need to investigate and communicate in detail the barriers and solutions to employment discovered, creating a mechanism to improve support and provision to under-represented groups.

    Planning and organising

    The post holder will manage their own day-to-day operational processes, workflow and scheduling.

    The post holder will manage student and graduate relationships and communications, planning suitable actions / milestones to improve their employability including offering coaching on making effective applications.

    The post holder will be flexible to create and deliver group sessions / skills workshops where appropriate.

    The post holder will be responsible for communicating coaching results, which requires planning and organising, acquiring and using appropriate data to communicate key findings.

    The post holder has responsibility for the development of individuals which also includes offering specific skills training and group workshops, developed and delivered by the post holder and identifying suitable provision to further assist, referring to and liaising with others where appropriate.

    Problem solving and decision making

    i) without reference to others

  • Managing and building relationships which leads to meeting targets to increase entry into higher level employment or further study : Access to Birmingham (A2B) undergraduate final year students, recent A2B graduates (who graduated in the two preceding years), BAME students and recent graduates who are locally domiciled.
  • Managing relationships to improve rates of progress with the most at risk’ of unemployment or underemployment : linking and co-ordinating with project staff, internal careers staff, staff across the two partner institutions, employers / organisations and support bodies.
  • Ensuring all coachees maintain an action plan to support their progression.
  • Report writing : deciding on sources, analysing material and making recommendations to enhance service delivery and reduce barriers to employment.
  • Planning and developing quality digital material and utilising digital tools to enhance participant learning, assisting transition to work and skills development (e.
  • g. through VLE Canvas, e-portfolio Pebblepad, webpages, social media).

    ii) after consulting others

  • Decisions impacting on the Project’s outputs and outcomes that are difficult to resolve independently
  • Responding to exceptional complaints or issues.
  • iii) or that would be referred to someone else

  • Significant issues affecting participants’ ability to progress; severe project challenges which require communication with the Project’s Steering Board and its funder - OfS.
  • We value diversity at The University of Birmingham and welcome applications from all sections of the community’

    Valuing excellence; sustaining investment


    Specialist / Professional

    Job Posting

    08.06.2021, 7 : 00 : 00 PMGrade (for job description) : Grade 7

    Advert Close Date

    28.06.2021, 6 : 59 : 00 PMFixed Term Contract End Date30.09.2022

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