FinCrime RTB SOM (Customer Screening
Knutsford, UK
14d ago


The role of a Service OperationsManager is to ensure stability of services within the Corp RTB Financial Crimetechnology portfolio.

The candidate would need to be well versed andexperienced in Service Management and Service Operations.

Your Role

  • Accountable for the availability, performance and risk position of their services and applications operating in the Production environment
  • Accountable for driving operational control and efficiencies and service improvements
  • Executing the agreed service and technology strategy
  • Own the engagement with 1LoD / Ops and 2LoD / FinCrime stakeholders, to provide updates and progress on each service
  • Plan and approve changes and amendments to the service and to act as a point of escalation and single point of contact during the resolution of incidents which have a high business impact.
  • Manage the technicalcontrol environment

  • Focus on Service Transition and Service Design
  • Essential Skills

    Service Managementexperience in Financial Crime services, integration services (ETL) andassociated middleware and infrastructure

    Experience of theControl Environment, Risk and Governance for services / BU, including a strongtrack record of dealing with external regulators / audit

    Experience of multipledevelopment / delivery lifecycle methodologies including SDLC / Waterfall, Agile

    Proven track record ofdelivering sustainable results in Service Management disciplines

    Desirable Skills

    Thorough Technicalunderstanding of the services within the FinCrime domain

    Service Managementexperience in Financial Crime services, integration services (ETL) andassociated middleware and infrastructure

    About Us

    Barclaysis a transatlantic consumer, corporate and investment bank offering productsand services across personal, corporate and investment banking, credit cardsand wealth management, with a strong presence in our two home markets of the UKand the US.

    Our goal is to become the bank of choice by providing superiorservices to customers and clients and supporting our stakeholders via acommercially successful business that generates long-

    term sustainable returns.

    Risk andControl Objective

    All Barclays colleagueshave to ensure that all activities and duties are carried out in fullcompliance with regulatory requirements, Enterprise Wide Risk ManagementFramework and internal Barclays Policies and Policy Standards.

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