Position Summary :
The MAC Artist represents the image, products and culture of the company to the customer.
Their primary responsibility is customer service and sales, achieved through exceptional communication skills and artistic abilities.
Other responsibilities include, but are not limited to, maintaining the store environment and operations and assisting with administrative duties.
1. Customer Service & Sales
Provide welcoming, personal, professional service to all customers at all times
Demonstrate effective communication skills, listen to the customer, ask questions, investigate preferences and make the experience interactive
Suggest groups of appropriate products and colours to meet and exceed customers’ needs
Assist customers with product and services selection and information
Perform professional and appropriate makeup applications to achieve the look the customer desires
Inform customers of available services, MAC consciousness programs and philosophies
Obtain customer data for MAC Addict book or other client list as required
On closing the sale, thank the customer and invite the customer to a future visit
Meet your individual responsibility for your appropriate contribution to the team’s goals in terms of service, sales and company objectives
Adhere to current good counter practices
2. Team Work
Give great internal customer service and develop good working relationships with colleagues
Be punctual and manage time on counter effectively
Keep informed about products, company information and store information
Actively participate in store theme days, events and new product launches
Achieve Skills Certification requirements
Actively participate in MAC training sessions and partnered store mandatory training sessions
3. Maintaining Work Environment
Actively participate in cleaning displayer units, tools and testers throughout the day, and more thoroughly at night to prepare for next day’s business
Maintain a clean and organised work area.
Maintain tester units in proper schematic order, replace products once authorised by a manager
Replace any broken or damaged products (authorised by a Manager)
Maintain proper placement and condition of merchandise on counter, in stock rooms and all stock holding areas
Inform management of any store maintenance or Health and Safety issues which might lead to accidents
4. Administrative Assistance Activities
Assist with inventory counts
Be responsible for booking demos and lessons
Adhere to proper security procedures regarding handling of cash and assets
5. Assist in Inventory Management
Assist daily in stock and hygiene supplies replenishment and maintain appropriate levels throughout the day
Communicate low on stock and out of stocks to the Retail Manager
Assist in the proper rotation of stock
6. Adhering to the company policies and continually setting an example in customer service, dress code and the professional standards expected by MAC
While a qualification in make-up artistry / previous retail make up experience is preferred, we welcome applicants with amateur level experience who are able to demonstrate a high level of creative and technical expertise
All applicants must be able to demonstrate the ability to provide inspirational, authentic and personalized customer service
Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
Previous experience with retail point-of-sale software
Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview
Estee Lauder Companies is an equal opportunities employer.
We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Job : Retail - Store
Primary Location : Europe, Middle East, Africa-GB-ENG-Cambridge
Job Number : 1916971
Estee Lauder Companies is an equal opportunities employer. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.