Duty/Security Assistant
The Cheshire & Greater Manchester Community Rehabilitation Company
Basingstoke
2d ago

Job Purpose

Assist in the day to day management of operational standards in Festival Place

Ensure excellent standards of customer care are met at all times whilst maintaining a safe, clean secure and well maintained environment and ensuring the scheme is a success for the owners, retailers and customers

Please note : A valid SIA License is required for this role.

Responsibilities

  • Assist the Duty Manager in ensuring the smooth and efficient day to day operation of Festival Place whilst providing excellent standards of customer service and care
  • Ensure appearance and actions are professional whilst carrying out daily tasks and requirements
  • Proactively champion customer service to all those working in and visiting Festival Place
  • Patrol malls, car parks, toilets, lifts, service yard, back of house stairwells and external areas to ensure they are safe, clean, secure, well maintained and operating to appropriate standards and escalate issues as appropriate
  • Work with other teams to ensure a clean and well maintained environment
  • Highlight any health and safety issues to the Duty Manager and to those who may be in breach of requirements
  • Manage unacceptable behaviour by working under the Festival Place principles :
  • Be visible at all times to provide a deterrent
  • Perform covert operations in conjunction with the Control Room and retailers under the direction of the Management team
  • Disperse large groups
  • Remove those that refuse to adhere to Festival Place rules and regulations using the minimum force required
  • Attend to any incidents / accidents that occur under the direction and management of the Duty Manager and Duty Controller
  • Assist customers and manage any queries / complaints and where possible dealing immediately with the problem to satisfy the customer or escalate to appropriate personnel where necessary
  • Take an active role in all life support alarm testing and evacuation process by performing fire alarm tests with Retail Managers, preventing access to effected or test areas and manage safe customer, retailer and staff evacuation in case of emergency
  • Assist in the operation of the car park, ensuring the machinery is operating to ensure maximum availability to the customer
  • Ensure all operational policies and procedures are efficiently carried out and compliant
  • Assist in the set up and dismantling of promotions and events
  • Knowledge Skills & Experience

  • Customer Services
  • Excellent communication skills, both verbal and written
  • Be aware of event management and activities
  • SIA Door Supervisor Licence required
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