Markerstudy Ltd
Tunbridge Wells, Kent, UK
6d ago

Role Purpose

Playing a vital role in the everyday operation of the hotels front of house department. You will be responsible for creating the first impression for all hotel guests, for greeting them and making them feel welcome.

This high profile role requires excellent customer facing approach with exceptional levels of customer service skills.

Key Responsibilities :

  • Greet all guests on arrival
  • Manage luggage collection / delivery
  • Manage all check ins / outs
  • Answering guest queries be they by phone or email, in line with company policy
  • Effective call handling, being able to transfer a call to the relevant department and to take and effective message.
  • Actively making dinner reservations for all hotel guests, arranging transport and dry cleaning when necessary
  • Manage any Ad Hoc requests
  • Have a good knowledge of the local amenities and be able to direct guests to local tourist sites.
  • Assist with group bookings including, room listing and payments
  • To take part in scheduled training and to proactively take part in relevant hotel meetings
  • To have extensive knowledge of all hotel facilities
  • Identifying and removing potential H&S hazards
  • This job description is not exhaustive and other duties and responsibilities of a similar level and nature may be required from time to time.

    Experience :

  • Customer service.
  • Experience within a similar role at a 4
  • establishment. (Desired, not essential)
  • Key Skills and Knowledge

  • Knowledge of computer applications is essential Microsoft outlook / excel / office
  • Close attention to detail with a structured approach to a task
  • An ability to work under pressure
  • Be well spoken with excellent written and communication skills
  • Be self-motivated, maintaining high levels of enthusiasm
  • Must have a high level of speaking the English Language
  • Apply
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