Playing a vital role in the everyday operation of the hotels front of house department. You will be responsible for creating the first impression for all hotel guests, for greeting them and making them feel welcome.
This high profile role requires excellent customer facing approach with exceptional levels of customer service skills.
Key Responsibilities :
Greet all guests on arrival
Manage luggage collection / delivery
Manage all check ins / outs
Answering guest queries be they by phone or email, in line with company policy
Effective call handling, being able to transfer a call to the relevant department and to take and effective message.
Actively making dinner reservations for all hotel guests, arranging transport and dry cleaning when necessary
Manage any Ad Hoc requests
Have a good knowledge of the local amenities and be able to direct guests to local tourist sites.
Assist with group bookings including, room listing and payments
To take part in scheduled training and to proactively take part in relevant hotel meetings
To have extensive knowledge of all hotel facilities
Identifying and removing potential H&S hazards
This job description is not exhaustive and other duties and responsibilities of a similar level and nature may be required from time to time.
Experience within a similar role at a 4
establishment. (Desired, not essential)
Key Skills and Knowledge
Knowledge of computer applications is essential Microsoft outlook / excel / office
Close attention to detail with a structured approach to a task
An ability to work under pressure
Be well spoken with excellent written and communication skills
Be self-motivated, maintaining high levels of enthusiasm
Must have a high level of speaking the English Language