Commercial Sales Analyst – Online Customer Channels
IWG plc
London, United Kingdom
1d ago

Commercial Sales Analyst Online Customer Channels

About the company

IWG is the global operator of leading workspace providers with 3,400 locations across 128 countries. Our companies help more than 2.

5 million people and their businesses to work more productively. We do so by providing a choice of professional, inspiring and collaborative workspaces, communities and services.

Digitalization and new technologies are transforming the world of work. People want the personal productivity benefits of living and working how and where they want.

Businesses want the financial and strategic benefits. Our customers are start-ups, small and medium-sized enterprises, and large multinationals.

With unique business goals, people and aspirations. They want workspaces and communities to match their needs. They want choice.

We provide that choice through our diverse workspace brands, Regus, Spaces, HQ, Signature and No18, together with our global network of thousands of locations located in every business hub on the planet.

We create personal, financial and strategic value for businesses of every size. All of them harness the power of flexible working to increase their productivity, efficiency, agility and market proximity.

Job Purpose

The purpose of the role is to support global sales and provide pro-active business analysis and quality control on IWG online customer channels, as well as market research comparing activities with other leading global multi-site organisations.

We are looking for an individual with a great analytical, research, numerical and presentation skills.

Key Responsibilities

The scale of the opportunity cannot be underestimated and as such we are seeking an exceptional person to do this role :

  • Responsible for research and analysis of all aspects of the eCommerce and APP customer journey for IWG and competitors.
  • Provide ad-hoc analysis of trends and issues to help identify root cause and present findings to sales leaders.
  • Responsible for collaborating with cross-functional partners to identify areas where we can improve our performance, provide suggestions for measures to be taken and ensure all issues are fixed.
  • Quality Control - monitor the user experience of the website including site navigation, content, checkout funnel, promotional campaigns, APP reach, APP usage.
  • Mystery Shopper measure and analyse performance using appropriate systems & tools.
  • Required Skills, Experience & Qualifications

  • Graduate with a degree from a top tier institution.
  • Ideally trained in a post-graduate corporate programme.
  • Experience in a highly commercial role, working in a complex, multi-channel and international environment.
  • Ability to successfully influence multiple stakeholders in a matrix environment.
  • A strong, confident decision maker with a proactive approach.
  • Prioritises well and can manage in a high-pressure environment whilst working to tight deadlines.
  • Excellent analytical skills with a passionate attitude.
  • A strong desire to succeed.
  • An innovative thinker with a proven ability to problem solve.
  • A desire and passion to beat the competition.
  • Smart, Energic and Bright who are willing to learn and to do an extra step to achieve their goals
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