Customer Service Advisor
Pertemps TM
Gateshead,North East,UK
6d ago

Customer Service Advisors

Temporary to Permanent

Based in Gateshead, hourly rate : £9.32, increasing to £9.86 after 12 weeks

Start Date - 4th May

Our client is an International company based in Gateshead, Team Valley. They are looking for a number of Customer Service Advisors to provide first call resolution and exceptional service to their customers.

To succeed in this role you must have the passion and drive to deliver an exceptional service in an industry that provides customers with a friendly fault free service.

Proficient IT skills are essential along with previous customer service experience. We welcome application from candidates who have worked in call centres, retail and the hospitality industry.

You will work an 7.5 hour shift between the hours of 7am and 7pm Monday to Friday and one in four Saturdays (37.5 hours per week).

These positions will start on a temporary basis and after 12 weeks there is the opportunity of a permanent contract if you demonstrate the right behaviours.

Key Responsibilities :

  • Taking inbound calls from customers regarding their deliveries
  • Dealing with customer enquiries and providing accurate information based on their needs
  • Identifying selling opportunities to retain revenue whilst providing a suitable solution to the customer
  • Administration support to ensure transactional information and system entries are accurate and completed in a timely manner
  • Some outbound transaction calls maybe required to check collection availability and resolve booking exceptions
  • Required Skills

  • PC skills : demonstrates familiarity with use of PC equipment and software
  • Communication skills - verbal and written : communicates effectively with customers and colleagues.
  • Selling skills : ability to up-sell and convert enquiries.
  • Typing skills : ability to type with speed and accuracy.
  • Behavioural Competencies

  • Empathy
  • Analytical thinking
  • Accuracy
  • Ability to work in a high intensity environment
  • Verbal Communication
  • Delighting Customers
  • Social Responsibility
  • Teamwork
  • Continuous Improvement
  • Integrity
  • This is an excellent opportunity; the company offer a nice working environment in a large contact centre. This is a busy role and offers lots of variety.

    Free onsite parking is available and there are great bus links.

    If you have the skills and experience we would love to hear from you.

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