You’ll do more thanthe expected. You’ll do the unexpected.
Service Assurance Engineer isresponsible for providing Service Assurance for business-critical applicationsand utilities and will report to Service Delivery Director or Sr.
Mainframe focus :
Service Assurance - Instill aservice assurance mindset and execution to a portfolio or set of customerexperiences / journeys.
Liaise between GlobalInfrastructure : Collaborate and partner with development teams and interfacingbusiness teams.
Proficient at handling and resolvingIncidents and Events.
Drive Problem resolution and createuser stories.
Debug defects as well as developdashboards using modern monitoring tools (e.g. Dynatrace, Splunk) to enablereduction in detection time.
Effectively participate on a bridgeand escalate as part of a larger incident management process.
Function as a member of a DevOpsTeam following the agile practice to provide design inputs and operationalstandard methodologies.
Provide monitoring / oversight of keyapplication performance and capacity constraints to mitigate potentialincidents before they impact the customer.
Conduct data mining / analysisactivities to provide actionable insights to support issue identification,resolution, etc.
Monitor and measure accuracy ofinbound data feeds, data conditioning processes and work with engineeringleaders to identify and drive resolution of quality gaps.
Effectively communicate to businessand leadership on restoration.
Demonstrate the ability tocollaborate and contribute to established goals.
Influence team members with creativechanges and improvements by challenging status quo and demonstrating risktaking.
Offer of employmentwith American Express is conditioned upon the successful completion of abackground verification check, subject to applicable laws and regulations.
Experience with identifying application / infrastructure risks and mitigation strategy and the ability to work with a team to ensure risks are mitigated.
Deep understanding of infrastructure technologies and components.
Education& Experience :
Experiencein one or more areas is a plus :
There’s adifference between having a job and making a difference.
American Expresshas been making a difference in people’s lives for over 160 years, backing themin moments big and small, granting access, tools, and resources to take ontheir biggest challenges and reap the greatest rewards.
We’ve also madea difference in the lives of our people, providing a culture of learning andcollaboration, and helping them with what they need to succeed and thrive.
Wehave their backs as they grow their skills, conquer new challenges, or eventake time to spend with their family or community.
And when they’re ready totake on a new career path, we’re right there with them, giving them theguidance and momentum into the best future they envision.
Because webelieve that the best way to back our customers is to back our people.
The powerfulbacking of American Express.
Don’t make adifference without it.
Don’t live life without it.
A competitive benefits offering designed tosupport our employees’ total health and wellbeing, including :
Tocomplete your application please click on the links below. However, if yourequire any assistance with the completion of this process or need anyreasonable adjustments to be made then please contact the Recruitment Team onrecruitment.
support.uk aexp.comor 00800 83000038 (for Russia based candidates 810 800 83 000038).
ReqID : 19016390
Schedule (Full-Time / Part-Time) : Full-time
Date Posted : Sep 5, 2019, 11 : 18 : 40 AM