Part Time Corporate Receptionist
Interserve
Cardiff, GB
14h ago

Job purpose

As a Corporate Receptionist you will be the first person a visitor meets or speaks to on the telephone, therefore your primary role will be to make that all important excellent first impression by demonstrating a high level of customer care, professionalism and engagement as well as vetting the guests who enter and managing according to the building procedure.

You will be responsible for creating a positive experience for each visitor as well as assisting with the visitors for the building occupiers

Please note, due to the nature of this role, candidates must be able to speak Welsh.

Responsibilities

  • Meet and greet all visitors in line with Perception standards.
  • Signing in visitors with according to standard procedures
  • Announce visitors as appropriate in line with the team agreement.
  • Assist visitors and occupiers with queries in a knowledgeable and professional manner.
  • Proactively offer additional assistance as and when required.
  • Use the guests’ name as appropriate during conversation.
  • Liaise with building cleaners, security, engineers and facilities when required.
  • Assist with on-boarding new starters, ensuring the client’s new hires receive a professional and efficient welcome to their premises
  • Operate the switchboard in a warm, confident and friendly manner in line with Perception standards. Answer, screen and forward calls accordingly.
  • Manage meeting rooms via a dedicated mailbox on a computerised meeting room booking system.
  • Check, read and action emails regularly on a timely basis. That includes creating and managing appointments on MS Outlook
  • Monitor meeting rooms usage and ensure bookings are cancelled if not required
  • Assist in the co-ordination and preparation of meeting rooms
  • Have an eye for detail and checking rooms are tidy all throughout the day.
  • Answer the telephones in a friendly, timely and professional manner in line with Perception standards.
  • Carry out administrative tasks and duties as and when required (photocopying, printing, booking taxis etc.)
  • Booking catering facilities organise lunches and liaise with the catering team
  • Adhere to the site’s safety and security procedures and regulations as set out by management.
  • Manage the access control system and authorise temporary passes when required
  • Represent the business with a positive attitude and professional appearance
  • Report any maintenance issues in the reception and common areas to the Facilities Helpdesk and follow up accordingly
  • Liaise with the AV team and provide first line support
  • Deal with any questions or queries and escalate where appropriate to the Front of House Manager
  • Provide appropriate training for the Executive Support Team (EST) (Holiday / Sickness cover)
  • Update reception manual (SOP) on a monthly basis and send to you line manager.
  • Core Skills & Competencies

  • Excellent communication skills, both verbal and written, and a telephone etiquette
  • Professional and enthusiastic manner
  • To take ownership and pride in your Reception area
  • To take a leading role in your own personal development
  • To work in a flexible manner toward and changes / needs of the business
  • Ability to multitask and deal with your clients and visitors in a professional manner at all times
  • Able to adjust quickly to new procedures and situations
  • Excellent customer service skills
  • Ability to communicate at all levels
  • Understanding of corporate working environment (Essential)
  • Excellent Microsoft skills in Word, Excel and Outlook, (2010 version is desirable) IT literate (essential)
  • Speed Typing (Desirable)
  • Innovation Concepts and forward thinking
  • Previous Experience with a Front of House Management system (Multibadge, Elvis, Cabbs, Vicinitee)
  • Additional information

  • Part time
  • Monday to Friday 8am until 1pm
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