As a Corporate Receptionist you will be the first person a visitor meets or speaks to on the telephone, therefore your primary role will be to make that all important excellent first impression by demonstrating a high level of customer care, professionalism and engagement as well as vetting the guests who enter and managing according to the building procedure.
You will be responsible for creating a positive experience for each visitor as well as assisting with the visitors for the building occupiers
Please note, due to the nature of this role, candidates must be able to speak Welsh.
Meet and greet all visitors in line with Perception standards.
Signing in visitors with according to standard procedures
Announce visitors as appropriate in line with the team agreement.
Assist visitors and occupiers with queries in a knowledgeable and professional manner.
Proactively offer additional assistance as and when required.
Use the guests’ name as appropriate during conversation.
Liaise with building cleaners, security, engineers and facilities when required.
Assist with on-boarding new starters, ensuring the client’s new hires receive a professional and efficient welcome to their premises
Operate the switchboard in a warm, confident and friendly manner in line with Perception standards. Answer, screen and forward calls accordingly.
Manage meeting rooms via a dedicated mailbox on a computerised meeting room booking system.
Check, read and action emails regularly on a timely basis. That includes creating and managing appointments on MS Outlook
Monitor meeting rooms usage and ensure bookings are cancelled if not required
Assist in the co-ordination and preparation of meeting rooms
Have an eye for detail and checking rooms are tidy all throughout the day.
Answer the telephones in a friendly, timely and professional manner in line with Perception standards.
Carry out administrative tasks and duties as and when required (photocopying, printing, booking taxis etc.)
Booking catering facilities organise lunches and liaise with the catering team
Adhere to the site’s safety and security procedures and regulations as set out by management.
Manage the access control system and authorise temporary passes when required
Represent the business with a positive attitude and professional appearance
Report any maintenance issues in the reception and common areas to the Facilities Helpdesk and follow up accordingly
Liaise with the AV team and provide first line support
Deal with any questions or queries and escalate where appropriate to the Front of House Manager
Provide appropriate training for the Executive Support Team (EST) (Holiday / Sickness cover)
Update reception manual (SOP) on a monthly basis and send to you line manager.
Core Skills & Competencies
Excellent communication skills, both verbal and written, and a telephone etiquette
Professional and enthusiastic manner
To take ownership and pride in your Reception area
To take a leading role in your own personal development
To work in a flexible manner toward and changes / needs of the business
Ability to multitask and deal with your clients and visitors in a professional manner at all times
Able to adjust quickly to new procedures and situations
Excellent customer service skills
Ability to communicate at all levels
Understanding of corporate working environment (Essential)
Excellent Microsoft skills in Word, Excel and Outlook, (2010 version is desirable) IT literate (essential)
Speed Typing (Desirable)
Innovation Concepts and forward thinking
Previous Experience with a Front of House Management system (Multibadge, Elvis, Cabbs, Vicinitee)
Monday to Friday 8am until 1pm