Job Family Delivery The Role
Shawbrook is a specialist UK lending and savings bank founded in 2011 to serve the needs of SMEs and individuals in the UK with a range of lending and savings products.
We differentiate ourselves by concentrating on markets where our specialist knowledge and personalised approach to underwriting offer us a competitive advantage.
This supports attractive stable returns and sustainable growth and benefits businesses and consumers in parts of the market which continue to be poorly served by traditional high street banks.
Fundamental to our success is a relationship focus which puts the interests of our customers and business partners at the heart of everything we do, built on a culture which stresses the use of our experience and judgement to make decisions that balance risk, return and customer need.
Based in Brentwood, we are looking for a Lending Administrator to provide responsive, accurate and timely administrative support to the New Business Teams and other departments when required.
Promptly process the new mortgage applications in order to assist team in delivering on the agreed service level agreements.
To deliver high levels of accuracy and attention to detail in data input and all written communication produced.
Collect fees from customers with an excellent telephone manor.
To build successful working relationships with external contacts such as brokers, customers, surveyors and solicitors as well as internal teams such as lending managers and finance to help to ensure all lending requirements are satisfied prior to release of funds.
Also with other members of the admin team to ensure all tasks / duties are met for that day.
Assist Lending Managers and Lending Officers in managing of cases through to completion, providing support where required.
Provide additional support to the Facilities Department and the company as a whole as required, covering duties such as reception and monthly board packs.
Daily distribution of post to all internal colleagues for the department in a timely manner.
To deal with all internal and external telephone & email enquiries efficiently and within company standards.
To be flexible with responsibilities and have a positive attitude towards any changes to role, company / departmental objectives, priorities and targets.
Administration experience, ideally gained within a financial services environment
Computer literate (good knowledge of MS Office suite Excel, Word, Power-Point)
Knowledge of TCF preferential
This role is an SB5 within Shawbrook’s internal banding structure