Colleague Services HR Support
BT Wholesale
Bristol, United Kingdom
3d ago

Colleagues are the heart of BT and we wouldn't be the same without them. This role is vital in providing a key support function to complete HR processes, transactions and generally support our colleagues through the whole colleague lifecycle.

This is a multi-skilled role in which you will complete a variety of activities depending on the demand at the time, allowing you to have a great breadth of knowledge across HR policies and processes.

Joining BT should be an amazing experience for everyone and a vital part of that is ensuring we process new joiner activities not only in an efficient manner but with our colleague experience hats on.

You will have the opportunity to support all areas of BT but will become a specialist in one of the below :

  • Enterprise
  • This means you will create great working relationships with colleagues for the area you support & build specialist knowledge of how they function, allowing us to deliver an even better colleague experience.

    You'll have the following responsibilities

  • Hold responsibility for activities associated with the onboarding of new hires and the offboarding of all colleagues excluding bespoke routes
  • Act as a point of contact for new joiners to answer any questions and provide any HR support they need
  • Administrative activities aligned to a colleagues pay, sick pay and contracts ensuring they are processed efficiently
  • Complete transactions in salary changes, role code changes, one-off payments and internal company move contracts
  • Develop knowledge to respond to Reward queries and cases
  • Liaise with the wider HR community to respond to queries and raise to HR SME for complex cases
  • Provide a consistent and high-quality service while being flexible to work across boundaries
  • Contribute to the wider HR Transformation agenda by always applying a continuous improvement lens on the work completed
  • You'll have the following skills & experience

  • Confidentiality : Understand the need for confidentiality in regard to documents processed, systems maintained
  • Collaboration : Work effectively and efficiently with colleagues to deliver a first class service
  • Continuous Improvement : Continually look at ways of improving process and procedures within the HR function
  • IT Competency : Able to learn how to use internal systems quickly and efficiently
  • Benefits

  • 22 days annual leave (plus bank holidays)
  • Generous Pension Scheme
  • BT Share Plan
  • Discounted BT products including TV, Broadband and Mobile
  • Excellent progression opportunities
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