IT Helpdesk Analyst
Civica
London, London, GB
6d ago

Competitive + benefits

Do you have an interest in the IT sector? Do you have strong problem solving & analytical skills? Looking to apply your strong communication skills in a support environment?

Join our team to provide helpdesk support, platform configuration, and other services to iCasework customers.

This is an exciting and challenging opportunity that offers the opportunity to work with blue chip clients. Full training will be provided to the successful candidate.

Career progression within 12-18 months to the role of Business Analyst, responsible for implementing solutions built upon the iCasework platform.

Mariah Edwards Technical Business Analyst and Winner of the Women in Tech, Outstanding Transformation Award 2020

Mariah has been supporting the UK Home Office to manage modern slavery cases with Civica’s iCasework system : It’s a huge honour to be recognised for my work on the modern slavery project.

I’ve been able to thrive and make such an outstanding transformation, all thanks to my team who all make me feel so supported and welcomed.

Technology really is a place for everyone and it truly depends on talented and innovative individuals from all walks of life, otherwise tech itself couldn’t be inclusive.

Life at Civica

Help us continue to build on 19 years of unbroken growth and maintain our position as a Top 2, UK software company.

Civica is one of the UK’s largest software companies, with over 30 years of proven expertise in delivering improved outcomes for public services around the world.

  • Blended working : less commuting, more time with your friends and family.
  • Investors in People’ Gold : We prioritise the development of our colleagues to match their ambition.
  • Financial Times - Diversity Leader 2020 : We’re committed to maintaining an inclusive and supportive culture.
  • Top rated employer Glassdoor : Our average length of service is 9 years.
  • Societal Impact : Our solutions impact positive societal change, supporting local Authorities, Schools, Police forces, the NHS and numerous Central Government offices.
  • About You

  • The successful candidate will possess excellent communication, analytical and time management skills. You will be motivated to learn and prepare new skills, both commercial and of a technical (IT) nature and you will remain calm when working under pressure.
  • Good customer service skills and ability to deal with customer queries and complaints
  • Prepared to travel throughout UK and Ireland
  • Positive, proactive and self-motivated individual
  • Time management skills with the ability to work with minimum supervision
  • Ability to work independently recognising and setting priorities for self.
  • Ability to work as part of a team.
  • About the Role

    The IT Helpdesk Analyst will assist in implementing our case management platform across a wide range of blue-chip organisations.

    In this role, you will :

  • Configure our platform to implement client processes
  • Handle support issues post implementation
  • Liaise with specialist technical and software development staff
  • Attend implementation workshops
  • Communicate with our clients by phone and by email
  • You will be in a challenging and exciting role, supporting our growing number of software implementations - as our team delivers solutions to an increasing number of organisations within the UK, Europe, USA, Canada and Australia.

  • This is a great opportunity that offers;
  • Extensive training
  • Friendly supportive environment
  • Room for rapid progression
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