Competitive + benefits
Do you have an interest in the IT sector? Do you have strong problem solving & analytical skills? Looking to apply your strong communication skills in a support environment?
Join our team to provide helpdesk support, platform configuration, and other services to iCasework customers.
This is an exciting and challenging opportunity that offers the opportunity to work with blue chip clients. Full training will be provided to the successful candidate.
Career progression within 12-18 months to the role of Business Analyst, responsible for implementing solutions built upon the iCasework platform.
Mariah Edwards Technical Business Analyst and Winner of the Women in Tech, Outstanding Transformation Award 2020
Mariah has been supporting the UK Home Office to manage modern slavery cases with Civica’s iCasework system : It’s a huge honour to be recognised for my work on the modern slavery project.
I’ve been able to thrive and make such an outstanding transformation, all thanks to my team who all make me feel so supported and welcomed.
Technology really is a place for everyone and it truly depends on talented and innovative individuals from all walks of life, otherwise tech itself couldn’t be inclusive.
Life at Civica
Help us continue to build on 19 years of unbroken growth and maintain our position as a Top 2, UK software company.
Civica is one of the UK’s largest software companies, with over 30 years of proven expertise in delivering improved outcomes for public services around the world.
About the Role
The IT Helpdesk Analyst will assist in implementing our case management platform across a wide range of blue-chip organisations.
In this role, you will :
You will be in a challenging and exciting role, supporting our growing number of software implementations - as our team delivers solutions to an increasing number of organisations within the UK, Europe, USA, Canada and Australia.