Business Test Analyst – Associate, Wholesale Payments, Cross Product Change Services
J.P. Morgan
14h ago


Business Test Analyst Associate, Wholesale Payments, Cross Product Change Services

J.P. Morgan’s Corporate & Investment Bank (CIB) is a global leader across banking, markets and investor services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries.

With $23.5 trillion of assets under custody and ranked #1 for Global Investment Banking fees, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

Department Description

Wholesale Payments

Wholesale Payments Operations supports the Wholesale Payments global franchise across treasury services (cash management, FX, liquidity, escrow and real-time payment solutions), global trade finance, merchant services and commercial card offerings to clients and acts as the payment hub for JPMorgan Chase, the largest payment network in the world.

Role Description

J.P. Morgan is seeking an Associate to provide Business Test Analyst for the Wholesale Payments LOB; in a cross business, cross functional project based environment.

Business Test Analyst will help elaborate strategic business and operations requirements; plan and execute testing for one or more business initiatives.

Flexibility to provide business analysis and testing experience on other LOB’s and support transformational Global initiatives within Cross Product Change Services.

The successful candidate would also be expected to support the strategic roll out of an automated testing solution.


  • Articulate and document process flows including customer interactions, operational intervention, end to end flows, data handoffs, etc.
  • Understand client, market and regulatory requirements, their current product usage and prioritise the requirements based on data analysis and strategic business need.
  • Perform impact analysis for business initiatives to ascertain partner business groups that will consequently be required to undergo technical or operational process change.
  • Define functional and non-functional business requirements for development and commercialisation in order to meet business targets.
  • Has the ability to support a transition process to ensure that Operations, Technology and Service can seamlessly move to their respective target state models.
  • Analyse and elaborate product features and operational, regulatory and compliance, UI, reporting and sanctions screening requirements.
  • Develop subject matter expertise in multi LOB processes for ad-hoc consultation for any unique or unexpected scenarios identified.
  • Conduct walk through and training sessions to update stakeholders and user groups.
  • Analyse defects by prioritising and exploring alternative solutions
  • Review of Demo Goals leading to written Test Cases.
  • Production of Test Messages which support the underlying test case.
  • Documentation and execution of test scenarios identify specific scenarios and write test scripts.
  • Utilisation of test automation tools, to enable the efficient and timely E2E test execution, therefore previous experience of automated testing is required.
  • Defect Monitoring and Reporting.
  • Functional and Technical Expertise

  • Relevant testing experience within the Financial Services industry supporting multiple LOB’s delivering in a highly complex, pressurised and high volume environment.
  • Experience in Agile project delivery methodology and skilled to learn and work with evolving methodologies.
  • Relevant experience in testing processes in order to define requirements, document user stories and test scripts through to test execution.
  • Sound understanding of Operational and Exceptions Processes required.
  • Excellent understanding of the Agile methodology and experience of using JIRA and MS Office Ability to work with the minimum of supervision on day-to-day activities.
  • Strong organizational skills ability to dynamically manage and oversee critical testing tasks accurately and to tight deadlines.
  • Functional knowledge of Wholesale Payments utilising SWIFT, BACS and Real-Time Payments.
  • Working knowledge of direct testing with Clearing Houses and Central Banks would be an advantage.
  • Experienced in using Business Driven Development / Test Driven Development test methodology or test case automation.
  • Experienced in using Cucumber / Gherkin / Team City or a similar tool is required.
  • Problem Solving and Analysis

  • Experience of problem solving, ability to scope and provide structure to complex issues, rapidly learn unfamiliar processes and provide insightful and timely remediation.
  • Excellent attention to detail so errors can be prevented and redundancies / opportunities highlighted.
  • Ability to keep sight of the overall context and remain centred on the strategic picture, identify areas of opportunity for process improvement and build out recommendation to proceed.
  • Ability to use effective systemic data focused reporting to support program reporting.
  • Advanced numeracy and Microsoft skills.
  • Strong communication skills with the ability to provide clear and succinct verbal updates on their work to team members, colleagues, senior leads, executives and clients.
  • Ability to liaise effectively between lines of business with empathy and understanding to achieve the common and strategic goal as a team.
  • PowerPoint / Pitch Pro skills - able to create professional slides and structure presentations with minimal input and need for secondary review.
  • Actively contributes to program updates, Project and team meetings.
  • Ability to handle multiple projects, manage personnel & team management in order to meet stakeholder expectations.
  • Ability to build and nurture effective and lasting relationships with colleagues, team members and stakeholders across multiple business lines and global locations.
  • Ability to work collaboratively and with effective influencing skills to achieve positive outcomes.
  • Ability to understand own role and those of other team members and recognise at times the need for flexibility within roles to achieve the project and organisational targets.
  • Able to work comfortably and assuredly under pressure to achieve target deadlines.
  • Ability to work on a hands on basis and not limit oneself to only tracking and reporting milestones.
  • Confident to raise concerns with senior team and support resolution.
  • Effective change management skills. Ability to support & adapt within a changing environment.
  • Self-starter, able to work independently, with strong time management skills.
  • Qualifications

  • Batchelor degree (with relevant experience) preferred.
  • Project / Agile methodology Qualification preferred.
  • Worked in CIB business function, Global Markets, Middle Office, Wholesale Payments or Security Services.
  • Proven and evidenced successful senior business analyst experience.
  • Testing experience required.
  • Agile methodology skills required.
  • Test Automation skills required.
  • JPMorgan is an Equal Opportunity Employer.

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