Solutions Programme Manager
Ocado
Hatfield, Hertfordshire, UK
1d ago

at Ocado Group Hatfield, Hertfordshire, UK

Within Ocado Group sits Platform Implementation, whose mission is to orchestrate the implementation of Ocado’s platforms globally’.

This department focuses on the full programme management life cycle of the implementation of our highly automated, multi-million pound Customer Fulfilment Centres (CFCs) - from pre-deal, through to the design, construction, installation, testing and go-live’ phases (with all the process and portfolio management in between).

This department is instrumental in ensuring we deliver these CFCs on time, to budget, and to the specific requirements of each client.

We’re now looking for a Programme Manager to join the Business Development team within Platform Implementation. This team is responsible for supporting our commercial team in creating new international partnerships, and acting as the subject matter expert on our solution and how we can tailor it to specific clients effectively and feasibly.

This team has expert knowledge of our solution, understands the fulfilment strategy and commercial needs of prospective clients and owns all aspects of the client journey from contact to contract, including pulling together technically detailed bid proposals.

The Programme Manager takes accountability of multiple new CFC proposals from first contact to handover to our Platform Implementation delivery team, ensuring quality and consistency in client interactions, as well as taking ownership of business development methodology and its continuous improvement.

The Programme Manager also takes responsibility for bid proposals and presenting complex technical content to internal and external board-level members, and will lead the definition of CFC proposals that are both technically and commercially attractive.

This position will also have line management responsibility of Project Managers within the team.

Please note, this role is based at our head office in Hatfield and due to the client-facing nature of the role, regular international travel as per project needs will be required.

What will you be doing?

  • Representing Ocado Solutions as a technical subject matter expert, with presentations and tours of our automated fulfilment solution
  • Owning relationships with senior international client stakeholders and decision-makers at board level
  • Coordinating the response to detailed information requests in a commercially astute way
  • Translating complex data and engineering into appealing and focussed material
  • Understanding, interrogating and presenting detailed analysis work to internal stakeholders and the client
  • Cross-functional senior stakeholder management to ensure alignment and resolution of key technical and commercial issues
  • Accountability for key CFC contractual schedules
  • Ownership of bid support methodology, responsible for its continuous improvement
  • Bid support programme management, driving activities across a number of simultaneous projects and clients, ensuring quality, consistency and efficiency
  • Line manager for Project Managers in the Business Development team
  • About you...

  • STEM background - either in education or technical / technology / engineering programme management roles
  • Extensive project / programme management experience in industry or consulting experience
  • Internal and external senior stakeholder management experience and influencing skills, proactive approach to relationship building
  • Experience managing multi-faceted projects / programmes of work, knowledge of related frameworks
  • Leadership of cross-functional teams
  • Line Management experience of a small team
  • Experience driving business change and continuous improvement initiatives
  • Strong communication and presentation skills to board level
  • Proven, proactive problem solver with a logical mind, comfortable with ambiguity
  • Strong commercial acumen, strategic thinker
  • Can make things happen - is passionate, energetic, driven and self-starting
  • Ability to prioritise, with a flexible and outcome focussed approach
  • Willingness to travel overseas when required
  • About Ocado Group...

    When our journey started, we were all about changing the way people shop for groceries. 20 years later, we’re a FTSE 100 business developing our own ground breaking technology, opening multiple sites at an accelerating rate and engaging in exciting new business partnerships around the world!

    Transforming an industry means also transforming the way we do business. As we continually develop new technologies and customer propositions, we’re looking for the brightest talents to lead us into the next stage of our evolution : enhancing our capabilities, inspiring our teams and developing new ways of working.

    Only a 20 minute commute from London King’s Cross and with a free shuttle bus provided from Hatfield Station to the office

    Benefits

    Ocado employee experience is very important to us. As well as keeping a smile on your face with weekly massages, a games room, coffee shop, weekly food samples and amazing food hall to satisfy your daily breakfast and lunch taste buds.

  • All Ocado employees are offered a benefits package of - 25 days holiday + the option to buy an additional 3 via salary sacrifice, 15% discount on your weekly ocado shop, pension, share options, discounts on gym memberships and much much more .
  • Our values : we’re in it together, we are proud of what we do, we can be even better

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