Head Waiter - The Grill
Plaza Athenée Hôtel
Dorchester
21h ago

Position Overview

Our Head Waiters are the stars of our hotel! Entrusted with providing the best and seamless service making each guest experience is memorable.

Though skilfully trained, they never lose sight of their ultimate reasonability, to create lifelong memories for our guests

Essential Functions & Physical Requirements

  • A day in the life of our Head Waiters demands high levels of energy. They need consistency even though the days are never alike;
  • and creativity to tackle daily adventures. Listing all of the contributions that our Head Waiter accomplish would be lengthy but the list below is essential to know.

  • Our Head Waiter are responsible for delivering the ultimate 5-star experience ensuring that all guest needs are fulfilled during their day.
  • This will include running a station, greeting guests, menu knowledge and assist management with order taking and billing all to ensure our guests receives nothing but the best experience.

  • Sometimes our guests have special requests involving dietary requirements and even special occasions. Most of these requests are fulfilled by our Head Waiter.
  • Our values of Personality, Passion, Respect, Working Together and Creativity guide us each and every day. The purpose of Head Waiter is to live their behaviours to continue to create our legacy.
  • Communication is what keeps our departments running perfectly. Our Head Waiter must communicate with other departments and extended hotel team in order to ensure the alignment remains.
  • Qualifications and Desirables

  • All of our employees are ambassadors of our Vision, Values and culture. Our Head Waiter do this with all they do.
  • We encourage the unique personalities and passions of our employees, working together; as a team, a hotel and Collection.
  • Our guests forge our legacy. Knowing and understanding them is our goal, valuing kindness over process.
  • In a fast-moving world, we remain consistent and relevant, requiring flexibility from everyone on the team.
  • English is the primary language used in our hotel. Our Head Waiter must feel comfortable communicating in this language.
  • Benefit Package

    Our success is a result of our employees. We believe that everyone part of our team should share the rewards. For this position, here are just some of the benefits you will receive :

  • Competitive salary and employee bonus scheme
  • Complimentary stays in our hotels, subject to availability with breakfast included
  • World-class training and development
  • 50% F&B discount at selected restaurants within Dorchester Collection
  • Complimentary laundry service
  • Access to our online benefits and discounts platform
  • Complimentary Chiropodist foot treatments and back rubs

  • Recognition schemes including our employee of the month programme
  • Social events throughout the year, including our summer boat party and winter ball
  • Complimentary meal whilst on shift at our staff restaurant
  • Employee Introductory Scheme - £750
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