Acoustic is seeking an AR, Collections Specialist to join our team. This position is responsible for full-cycle multi-currency accounts receivable;
including billing, processing incoming payments, collections and reconciling customer accounts. Responsibilities also include researching, resolving, and answering inquiries from members and suppliers to ensure on-time receipts and relationship management.
This role is responsible for the collection of all assigned past due accounts. This position interacts with internal and external customers on a daily basis and must provide a consistently high level of customer service.
Acoustic is a growing, global enterprise Marketing Automation SaaS company.
What You'll Do
Contact past due customer accounts and researches disputed amounts as needed to determine the cause and validity of the delinquency and takes appropriate action (invoice resend, PO number updates, basic invoicing explanations, etc.
to resolve and / or identify significant collection issues and escalate appropriately
Successfully manage entire portfolio of accounts based on priorities including aged balances, total pounds and other significant variables
Maintain a clean aging by addressing overpayments, refunds, credits, account transfers, etc.
Reduce the number of past due accounts for the assigned portfolio to within department standards
Identify and address uncollectible accounts quickly and refers them to 3rd-party collections
Develops expertise in use of collections tools including billing and invoicing platforms, etc.
Follow all collections and department policies and procedures
Associate degree in business, accounting or finance or equivalent work experience
Previous related technical or professional experience, preferably within collections
Proficient computing skills including MS Excel, Word, PowerPoint and Outlook skills.
Good interpersonal and communication skills
Ability to manage multiple tasks and priorities
Proficient problem solving and decision-making skills
Ability to work in a dynamic, fast paced and changing environment
Ability to develop and maintain positive relationships with clients and co-workers
Exhibits high levels of customer service and professionalism