Store Manager
VASHI
London
4d ago

At Vashi, we don’t just sell fine jewellery. By making it easy for everyone to create a bespoke piece, we’re on a mission to transform the entire industry.

We’re delighted to announce that we will be opening another central London store in early 2022 and we’re looking for an experienced Store Manager to join us to hire and lead a high performing team and deliver operational excellence.

What you will be doing :

  • Provide effective, strategic, and inspirational leadership to your team. Inspire creativity and innovation within the team in order to deliver on business goals.
  • Lead by example, fostering a positive and professional working environment in your location.
  • Have a full understanding of the store’s performance, targets and KPIs and the ability to analyse your business and be ready to articulate this to key stakeholders across the business.
  • Adapt your communicating style to the relevant stakeholder, with the ability to influence decisions.

  • Feedback on store performance / trends / people on a weekly basis to the Retail Operations Manager
  • Recruit, develop and motivate a high performing team, keen to exceed store targets
  • Observe and communicate training needs and work closely with the Retail Trainer to implement coaching activities.
  • Liaise with the Retail Trainer to develop the team’s knowledge on products, services and clienteling.
  • Conduct monthly appraisal meetings to locate weaknesses and areas of development and training.
  • Set and drive the agenda for daily briefs and review content / impact.
  • Ensuring the team are constantly delivering and providing exceptional service standards. Co-Creation and Service Delivery.
  • Spend quality time on the sales floor observing and giving feedback to managers and the wider team about customer experience, have an inspiring presence with high visibility.
  • Constantly looking at ways in which we can develop a long-lasting relationship with our customers and exceed their expectations.
  • Utilising NPS scores and customer feedback to take action and improve the customer experience. o Be aware of competitor examples of great customer service and share this with the team and take action.
  • Be at the forefront of developing ideas and take opportunities to improve performance by using knowledge of customers, products, and competitors.
  • o Engage, coach, and develop the management team to ensure we are always striving for the highest standards.

  • Encourage the team to feedback on ideas on how to improve the customer experience and take action on this feedback. Store performance and operations : o You will be aware of the location key performance indicators and understand your individual role in supporting the results and overall store targets.
  • Ensuring the visual appearance of the store reflects the VASHI standards at all times, including front and back of the house.
  • Who you are :

  • You will have an entrepreneurial approach, flexible and adaptable to the needs of our fast-growing business.
  • Substantial managerial experience within luxury retail or customer service environment
  • Able to develop and nurture top talent, whilst taking a pro-active approach to underperformance and action planning.
  • Exceptional organizational skills, with the ability to work under pressure, to tight deadlines whilst maintaining high standards
  • You can demonstrate innovation and initiative to support the vision and goals of the business
  • What’s in it for you : We’ll enable you to challenge yourself. Think bigger than you ever have before and make history in the process.

    There will be huge opportunities for you to learn new things and develop yourself. Growing with us and making your mark.

    You’ll be based in Central London (when we’re not working remotely), in stunning offices with a team of friendly people.

    You’ll have 29 days’ holiday so you can take some downtime whenever you need it and you’ll never work on your birthday again.

    You’ll get a pension plan that supports you for the future, and an employee discount perk that is in a class of its own.

    More about us : At Vashi, we don’t just sell fine jewellery. By making it easy for everyone to create a bespoke piece, we’re on a mission to transform the entire industry.

    It’s an extraordinary opportunity and we’re looking for exceptional people who find it as exciting as we do. Our culture is built around six key values : be yourself, be fair, be friendly, be collaborative, be daring and be ethical.

    These values come to life every time we interact with our customers, and they’re at the heart of everything we do for our people too.

    From our company benefits, which include a range of wellbeing initiatives as well as financial support and advice, to our warm, welcoming working environment, we’re building the Vashi culture and community from the ground up to create better jewellery in a better way.

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