Customer Services Associate - Spanish Speaking
Coventry, United Kingdom
6d ago

Role Summary :

Our Customer Service team is at the heart of our company. We aim to provide a fantastic experience to each customer during all of their interactions with Funko, and to do that, the Customer Service team offer support through different channels.

As a Customer service Associate, you will play a significant part in our continued success, and you’ll be the first point of contact for our customer and seller base.

What You’ll Do :

  • Be a brand ambassador in front-line support answering customers queries via email, chat, social media and phone calls, about delivery status, product questions, refunds, returns, invoices, etc.
  • Develop and maintain deep knowledge of the Funko product range to provide value to customers
  • Support the business objectives to drive positive company sales results
  • Advise customers about special offers and promotions on Funko products
  • Ensure that our customers have an exceptional experience with Funko
  • Maintain awareness of trends and patterns in customer interactions
  • Advocate for customers by identifying trends in issues and suggesting improvements to processes, policies and product.
  • Collaborate with members of other teams to root out answers and be a resource to teammates
  • Take ownership of customer requests and follow it through resolution
  • Record and pass along feedback on Funko’s product and services to appropriate teams within the organisation.
  • What You’ll Bring :

  • Business proficiency in Spanish
  • Customer service, customer care or sales experience
  • A passion for / interest in the Funko brand and products
  • An outgoing nature and positive attitude
  • Organised and detail-oriented with strong written and verbal communication skill
  • Strong technical aptitude and curiosity about how things work
  • Creative and adaptable to solve problems in a collaborative environment
  • Curious and eager to question assumptions, and then take the initiative to find creative solutions
  • Comfortable to have multiple conversations with customers at the same time,
  • Why Join

  • Outstanding culture, which is fun, dynamic and constantly evolving
  • Funko Overview

    Founded in Everett, US, Funko is a purveyor of pop culture and licensed-focused collectibles. With one of the largest portfolios in the pop culture and collectibles industry, Funko holds hundreds of licenses and the rights to create tens of thousands of characters.

    Funko designs, sources, and distributes highly collectible products across multiple categories, including vinyl figures, action toys, plush, apparel, homewares and accessories.

    While many will be familiar with their iconic Pop! Vinyl figure range, other popular lines include Mystery Mini, Pint Size Heroes, Rock Candy and Hero World, all with different distinctive stylisations.

    Funko EMEA Overview

    Funko is a $700m global business with ambitious growth plans. The EMEA market currently stands at £120m but has massive potential for growth.

  • Funko’s subsidiary, Funko EMEA, is a provider of award-winning toys and entertainment products under licensed brands, including;
  • Star Wars, Harry Potter, Marvel, DC Comics, Rick & Morty and many more. Funko EMEA’s HQ is our state-of-the-art offices in Hammersmith whilst its distribution centres are based in Coventry and the Netherlands.

    At Funko, we have a diverse and collaborative culture with a propensity for action whilst always striving to have FUN!

    Loungefly Overview

    Funko’s subsidiary, Loungefly, is a contemporary fashion accessories company that designs and sells a wide selection of unique licensed bags and accessories including Disney, Marvel and Star Wars.

    What Funko Offers

    Funko offers competitive salaries, and our benefits include 25 days annual leave per year (pro-rata), pension, discretionary company bonus and a wide variety of discounts (shopping, food & drink, entertainment and health & fitness) through Perkbox.

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