MMP Consultancy are working with a public-sector organisation who are looking to recruit Call Handlers.
This role would suit an individual who thrives in challenging atmospheres and can remain calm under pressure. You will be responsible for answering and redirecting calls.
Ensuring all queries are dealt with in a time effective manner with excellent results.
Key Responsibilities :
Receive and record telephone calls from a range of people and personnel
Provide advice to clients as directed by protocols and policies
Liaising with internal and external stakeholders in order to resolve all queries raised
Updating the database to ensure all queries and resolutions are logged
Skills Required :
Experience of working in a Call Handling or Customer Service based role
Exceptional customer service skills
A good attitude and willingness to learn
Ability to remain calm under pressure and challenging atmosphere