Which Wich Superior Sandwiches is seeking a highly motivated and energetic Crew Member for our new Norfolk store located in The Norfolk Premium Outlets.
The Crew Member is responsible for "Delivering The Vibe" to our guests and to make superior sandwiches in a clean, friendly and vibacious environment while delivering a SUPERIOR guest experience.
Guest Service : Demonstrate Superior Service by providing "Service with Vibe."
Demonstrate the 10 Points of Superior Service :
Commitment to our Guests
Be the leader in providing prompt and courteous service
Create a culture of respect, teamwork and fairness
Be the ambassador of the "Vibe" Lead by example
Ambassador of Standards and Hospitality
No problem is too small - Never say No
Handle Guest complaints professionally and timely
Maintain property and equipment to ensure Guests have a safe and superior dining experience
Our Team : It is the responsibility of the employee to deliver superior sandwiches to all Which Wich guests in a fun, energetic and vibacious way.
It is also the responsibility of each team member to support a culture of team work and respect. The crew member will be responsible for the following :
Greet all guest with a warm welcome
Have menu knowledge of all wiches
Prep, clean and cut vegetables for station
Stock back-up dressings
Prep all protein pars according to the Recipe Manual.
Weigh, pan, and date label all products
Maintain product standards
Perform administrative duties (complete prep sheet, monitor and record waste onto Daily Waste Chart)
Restock station supplies as needed, including reach-in.
Assist in receiving, verifying, and rotating product deliveries (FIFO)
Use recipes and production tools
On the Line
Properly operate and maintain all equipment in assigned work area according to company specifications
Stock sandwich station with all condiments, bread and cheeses
Make all sandwiches fresh to order
Safely prepare and serve all food according to proper food safety standards
Assemble order using proper portion control
Prepare sandwiches and salads according to recipe and guest’s specifications
Ensure order is correct and sides / accompaniments are included
Call out sandwich order by using the guest name
Safety and Sanitation
Maintain a clean and sanitized area behind the line and in dining room
Wash, rinse, and sanitize all dishes to sanitation standard
Air-dry pots, pans, and utensils and return to proper storage location
Frequently check sanitizing PPM throughout shift, and change when out-of-standard
Move boxes and equipment to sweep / mop facility, including walk-in refrigerator and freezer
Daily clean and organize walk-in cooler
Daily clean and sanitize all trash barrels
Assist team members as needed
Perform any other duties as required
Required Knowledge, Skills, and Abilities (KSAs)
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the requirements listed below are representative of the knowledge, skill and / or ability required.
Passion and commitment to guest service
Preferred to have food service experience
Must possess basic math skills
Must have basic computer skills and fundamentals
Must read, communicate and understand English as it relates to the job and safety regulations
Must be able to follow directions
Standing, bending and walking for extended periods of time on hard surface
Full use of hands (lifting, carrying, grasping, pushing, pulling)
Must be able to tolerate temperature extremes (hot and cold) when working in walk-in and around ovens and sinks
Must be able to lift over head up to 15lbs
Lifting up 15 lbs frequently and 25lbs occasionally
Which Wich Superior Sandwiches was founded in Dallas in late 2003. The national sandwich chain is best known for its more than 50 customizable sandwiches, creative ordering system and personalized sandwich bag.
Some want to make superior sandwiches. Some want to make the world a better place. We want to do BOTH!