Crew Member
LTD Hospitality Group
5d ago

Which Wich Superior Sandwiches is seeking a highly motivated and energetic Crew Member for our new Norfolk store located in The Norfolk Premium Outlets.

The Crew Member is responsible for "Delivering The Vibe" to our guests and to make superior sandwiches in a clean, friendly and vibacious environment while delivering a SUPERIOR guest experience.

Guest Service : Demonstrate Superior Service by providing "Service with Vibe."

  • Demonstrate the 10 Points of Superior Service :
  • Commitment to our Guests
  • Be the leader in providing prompt and courteous service
  • Create a culture of respect, teamwork and fairness
  • Be the ambassador of the "Vibe" Lead by example
  • Ambassador of Standards and Hospitality
  • Professionalism
  • Efficiency
  • No problem is too small - Never say No
  • Handle Guest complaints professionally and timely
  • Maintain property and equipment to ensure Guests have a safe and superior dining experience
  • Our Team : It is the responsibility of the employee to deliver superior sandwiches to all Which Wich guests in a fun, energetic and vibacious way.

    It is also the responsibility of each team member to support a culture of team work and respect. The crew member will be responsible for the following :

  • Greet all guest with a warm welcome
  • Have menu knowledge of all wiches
  • Prep, clean and cut vegetables for station
  • Stock back-up dressings
  • Prep all protein pars according to the Recipe Manual.
  • Weigh, pan, and date label all products
  • Maintain product standards
  • Perform administrative duties (complete prep sheet, monitor and record waste onto Daily Waste Chart)
  • Restock station supplies as needed, including reach-in.
  • Assist in receiving, verifying, and rotating product deliveries (FIFO)
  • Use recipes and production tools
  • On the Line

  • Properly operate and maintain all equipment in assigned work area according to company specifications
  • Stock sandwich station with all condiments, bread and cheeses
  • Make all sandwiches fresh to order
  • Safely prepare and serve all food according to proper food safety standards
  • Assemble order using proper portion control
  • Prepare sandwiches and salads according to recipe and guest’s specifications
  • Ensure order is correct and sides / accompaniments are included
  • Call out sandwich order by using the guest name
  • Safety and Sanitation

  • Maintain a clean and sanitized area behind the line and in dining room
  • Wash, rinse, and sanitize all dishes to sanitation standard
  • Air-dry pots, pans, and utensils and return to proper storage location
  • Frequently check sanitizing PPM throughout shift, and change when out-of-standard
  • Move boxes and equipment to sweep / mop facility, including walk-in refrigerator and freezer
  • Daily clean and organize walk-in cooler
  • Daily clean and sanitize all trash barrels
  • Assist team members as needed
  • Perform any other duties as required
  • Required Knowledge, Skills, and Abilities (KSAs)

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the requirements listed below are representative of the knowledge, skill and / or ability required.

  • Passion and commitment to guest service
  • Preferred to have food service experience
  • Must possess basic math skills
  • Must have basic computer skills and fundamentals
  • Must read, communicate and understand English as it relates to the job and safety regulations
  • Must be able to follow directions
  • Working Conditions

  • Standing, bending and walking for extended periods of time on hard surface
  • Full use of hands (lifting, carrying, grasping, pushing, pulling)
  • Must be able to tolerate temperature extremes (hot and cold) when working in walk-in and around ovens and sinks
  • Must be able to lift over head up to 15lbs
  • Lifting up 15 lbs frequently and 25lbs occasionally
  • Which Wich Superior Sandwiches was founded in Dallas in late 2003. The national sandwich chain is best known for its more than 50 customizable sandwiches, creative ordering system and personalized sandwich bag.

    Some want to make superior sandwiches. Some want to make the world a better place. We want to do BOTH!

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