Here at Wickes we are thrilled to announce we are recruiting for a Store Support Advisor to join our Support Centre in Watford.
Please note that we do offer flexible working, and therefore don’t expect our colleagues to be in the office 5 days a week.
The purpose of this role is to maintain the Let’s Do it Right Forum, ensuring all posts are answered within the allocated SLA times and that the advice / resolutions given are right first time.
Key Accountabilities :
Responsible for maintaining the Let’s do it right forum, working with the wider support centre to ensure store queries are resolved within SLAs.
Prioritise issues in order of risk, due to volumes of issues that are raised on a weekly basis and manage upwards, escalating issues with department Heads as appropriate.
Responsible for ensuring responses to queries are accurate, concise and clear.
Analyse issues and trends and seek a permanent resolution to prevent other stores being impacted.
Continuously improving the process of the forum and managing store queries to make it as effective as possible.
Proactively contact stores for feedback, collating and making recommendations.
What are we looking for :
GCSE Grade A-C in Maths and English
2 years retail experience
Experience as a supervisor / manager in DIY shop or working in a customer facing retail environment
Good understanding of store environment
Planning and organisational skills
What can we offer you :
Wickes’ culture is second to none; it's a collaborative, down to earth, fun and exclusive environment where people feel part of a winning team.
All our colleagues come from different backgrounds, but what we all have in common is a determination to succeed and a passion for being the best we can be.
If that sounds like you, we will make you feel right at home.
Please note : All offers of employment are subject to DBS / background checks.
Please contact us if you require any adjustments within the application process, wickesrecruit wickes.co.ukIf you require any reasonable adjustments at the interview stage you will have an opportunity to inform us when we invite you to interview.