Duties and responsibilities
Assist in the monitoring of quality control procedures.
Supporting and monitoring of care staff.
Completing spot checks, observations and quality checks.
Carrying out customer assessments prior to commencement of care service in the absence of the supervisor / care manager.
Attending customer's first call to introduce the care worker to the customer.
To be a part of the emergency on-call rota
Ensuring all emergency on-call issues are dealt with effectively e.g. covering calls either directly or indirectly when care workers are sick or absent.
Recording all emergency calls and passing the information to appropriate parties.
Collection and distribution of MAR charts
To work as part of the team delivering care to customers who otherwise would not receive a visit.
To attend customer reviews in the absence of the supervisor / care manager.
To ensure that all changes to care schedules are reported without delay to the coordinators.
To maintain all reporting and recording procedures are up to date.
To liaise closely with coordinators, care manager, supervisors, customers and care workers
Skills you will need
You will have a caring attitude with a passion for helping others
Be reliable and punctual
Be respectful in the way you deal with people
Have a full UK driving licence and access to a vehicle
In return you will receive
Competitive Salary £10 : 00ph during the week / £11 : 00ph at weekends
and £16 : 00ph Bank Holidays
Paid travel time between calls (Paid at the hourly rate)
Mileage paid at 30p per mile
You will be paid for short notice cancelled calls
Paid holiday dependant on the hours worked (Pro-rata)
Career and progression and further accredited training (NVQ’S / QCF / NFCE)
Refer a family or friend scheme £80 (Terms and conditions apply)
Company Pension Scheme
Staff benefit scheme, including private Healthcare and NHS top up
Flexible working and alternative weekend shifts
Part of the Care Workers Charity Offering financial support and advice