Performance & Operations Senior Consultant Digital Services & Telephony
An exciting opportunity has become available within the Capacity Planning & Performance team. You’ll be working as part of an energetic and progressive team that ensures Customer Operations is always correctly resourced to meet anticipated demand.
In this challenging and rewarding role you will influence decisions that have real impact on the future direction of Nationwide’s Digital Service provision.
Your ability to quickly see the trends and issues that data is showing will enable you to deliver insights that tell a story, guiding our planning and decision making
Your success isn’t based on how long you spend at your desk. You’ll have contracted hours, but we’re always happy to support flexible working wherever we can.
That might mean working from home or different Nationwide offices or agreeing a working pattern to help you balance work and life.
We will always strive to find a way that works for everyone.
At Nationwide we openly put our 15 million members at the centre of every decision we make as a business. Every role, no matter what it’s doing, is member focused.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
What you’ll be doing
Whether you’re making recommendations on the budget, placement and capacity of staff, analysing key member trends or developing models to drive effective decision making, you will be delivering exacting, forward-thinking and data driven insights and recommendations to the business to ensure future success.
For example, you are likely to be involved in
We’re looking for a motivated and committed individual who thrives on problem solving. You will enjoy investigating and linking data together to tell a compelling story.
You’ll proactively and positively approach problems and help challenge the status-quo, getting to grips with complex data and turning it into actionable insight for stakeholders at all levels of the business.
You will thrive off self-motivated learning, to own and drive your personal development to make the most of progression opportunities.
As a minimum requirement you’ll have :
It would also be preferable to have :
We’re also interested in who you are as a person. Why? Because our membership is made up of so many different kinds of people, so we want our employees to be just as diverse.
We’d love to hear about :
We know applying for jobs can sometimes feel like you’re sending an application into a black hole. We review each application individually.
So, it’s a good idea to call out your most relevant experience on your application to give yourself the best chance.
The extras you’ll get
There are all sorts of employee benefits available at Nationwide, including :