The Role :
This is an exciting time for the team as we look to expand and recruit for a Credit Controller. We have a fantastic office based in Lincoln which has a superb culture.
You will be working as part of a friendly team to help maximise recovery from Tenants & Guarantors with their rent payments.
This contributes towards the £2 Million paid out annually in guaranteed rent and legal expenses. We recognise the hard work and effort you will put into this recovery, so as well as an excellent basic salary we have a very generous performance bonus on top of up to £8000 per year!
Working alongside the Claims Handling team you will maximise the success of recovery through pre-emptive intervention and minimise costs incurred in pursuit of repayment.
Manage and escalate all incoming and outgoing recovery payments including be not limited to repayment plan payments, landlord refunds, guarantor payments, full & final settlements
Liaise between recovery handlers and the finance department to arrange payment to maximising recovery potential
Respond in a timely manner to all administration enquiries, via but not limited to, telephone, letter, email
Allocate recoveries tasks in order of priority daily to ensure customer demand is met and the customer is supported
Contact tenants and guarantors in line with agreed contact dates to seek repayment of debts
Implement and manage sustainable repayment arrangements tailored to the needs of both the business and the debtor ensuring late payments are chased and enforcement action taken
Accurately manage and calculate settlement figures for all debtors, supporting all areas of the business
To be successful in this role you must have strong communication skills and have experience of working in a credit control position
You will be proactive, organised and manage your time accordingly
A good level of administration and customer service experience
Numerate with the ability to work under pressure and with good computer skills
Able to manage difficult conversations whilst working under pressure
In addition to an excellent basic salary, you will also earn performance related bonuses which can be up to £8000 on top of your basic salary per year! We also offer some fantastic perks! Our office benefits from a Chill Out’ room including a pool table, TV and games consoles, free parking, free tea / coffee and fresh fruit daily.