HOW WILL YOU MAKE AN IMPACT?
As an ambassador for Montblanc in Harrods, you are responsible for welcoming clients to the concession, introducing them to the heritage of our maison and ultimately ensuring an exceptional customer experience whilst achieving sales targets.
A key focus for the team is CRM activity and cultivating a loyal client-base for both the brand and boutique. It is vital that this individual is proactive about nurturing genuine customer relationships and developing a successful client network.
We are seeking candidates who are confident and experienced in digital outreach using online communication platforms.
Working within Harrods, KPI’s & sales targets are of the upmost significance. Having the ability to work both individually and as a team will be of high importance when trying to achieve sales within a highly competitive retail environment.
Montblanc offers a vast array of products from writing instruments and stationary to watches and luxury accessories. We require individuals who are passionate and curious about our maison.
You will be expected to become an expert in your field sharing this knowledge with both your clients as well as the rest of your team.
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
You will play an essential part in the smooth running of our boutique and seamless customer journey. With this responsibility in mind, you will need to have an authentic approach with clients and demonstrate strong communication skills.
We are looking for candidates who are naturally proactive and take initiative. Often our boutiques are extremely busy environments, so having the ability to remain calm under pressure is key.
It is vital that this individual has previous experience dealing with clients from an array of backgrounds and cultures, in order to support Harrods internationally diverse customer base.
The existing team would welcome a co-operative colleague, who contributes in all daily operations and additional projects.
A second language would be advantagous.