Training Events Coordinator (apprentice)
Pearson
Rotherham, United Kingdom
14h ago

Description

To coordinate the delivery and / or production of materials for online and face to face events, from receipt of an initial query through to successful delivery on the day and post event evaluation.

This role includes accountability for :

Ensuring adherence to any regulatory requirements

Working with internal colleagues where necessary to ensure that our training programme of events and packs is set up in accordance with regulatory requirements

Liaising with the contracting team to issue and confirm trainer / writer / vetter contracts

Processing payment requests for trainers / writers / vetters as required and issuing training / writing / vetting fees

Monitoring generic mailboxes and CRM, dealing with customer queries in a timely manner and within agreed SLAs

Building and maintaining positive working relationships with our pool of writers, vetters and trainers from beginning to completion of an event

Building and maintaining positive working relationships with internal colleagues to ensure successful delivery of an event

Working with your line manager to actively initiate new ideas for training courses and packs and process improvement

Effectively managing and communicating room, equipment, catering requirements as well as final delegate information and pack / material production with venues and trainers

Acting as the back-office point of communication on day of event

Maintaining accurate data within the Events Management System and / all TfP systems and spreadsheets to support visibility and accuracy of performance and data

Providing accurate and up to date management information as required by line manager and wider TfP

Monitoring deadlines / KPIs / SLAs of the entire process to ensure compliance and maintain service levels, escalating to line manager should tolerances be exceeded

Acting as a cross team resource, supporting other teams within the department, during peak periods, if required.

Working with our suppliers to ensure they adhere to their agreed performance levels and raising concerns with the appropriate management level depending on the severity of the issue.

Ensuring all processes are followed to maximise efficiency of timeliness and accuracy within the team.

Taking complete ownership and accountability for any events and packs assigned to you and working cross-team to ensure the event runs without issue.

Taking complete ownership and accountability for any queries or issues within the team and / or TfP as a group and ensuring resolution of issue through to completion.

Ensuring the volume of event cancellation and postponements are minimal, and not driven by issues caused by TfP.

Supporting new starters with on-the-job training as required. Training Coordinator Specific :

Coordinating the set-up and booking of training (both face to face and online) for individual centres in line with management instruction

Managing the event logistics (where applicable) for trainers travelling Internationally

Liaising with trainers and centres over training dates and requirements for each event

Coordinating / ensuring the booking of venues as required, prioritising suitable venues (through external suppliers as appropriate) to ensure that the most cost effective solutions are provided

Ensuring that delegates receive adequate and timely information about any changes to an event, especially if a cancellation or change of venue occurs

Skills / Qualifications :

High level of communication, organisation and the ability to effectively prioritise workload and administer a number of events at any given time

Excellent customer service, and the ability to co-ordinate and carry out activities with limited supervision. Good interpersonal skills are required to interact effectively with internal and external customers

Prepared to be flexible in their approach to supporting others to deliver

Prepared to be open to the need for the role to evolve to meet new deadlines and objectives as the business’ goals and targets change especially in how we provide training to different customers.

Pearson is an equal opportunities employer. We do not discriminate against employees or job applicants and select the best person for each job based on relevant skills and experience.

We are also committed to building an accurate picture of the make-up of the workforce and encouraging equality and diversity.

The information you provide will stay confidential, and be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Essential

  • Educated in English and Maths level 2 / GCSE grades A-C or Levels 4-9 or equivalent.
  • Desirable

    Certificate in Programme and Project Support or equivalent and / or Events Management Qualification Previous Experience Essential

    Demonstration either through work experience, summer placements or previous employment a good working knowledge of project delivery

    Excellent experience of working alongside people of different levels and background

    Excellent customer service skills Desirable

    Knowledge of end-to-end production of training events, face to face and online

    Some experience of working in the education sector IT Literacy Essential

    Experience of using Microsoft Office packages in particular Microsoft Excel at intermediate level. Ability to learn new software quickly Desirable

    Advanced Excel, experience of management information reporting and events management systems Previous experience of online delivery system

    Primary Location : GB-GB-Rotherham

    Work Locations : GB-Rotherham-Hellaby Lowton Hellaby Bus Park, Lowton House Lowton Way Rotherham S66 8SS

    Job : Production / Operations

    Organization : Core

    Employee Status : Regular Employee

    Job Type : Apprenticeship

    Shift : Day Job

    Job Posting : Nov 28, 2019

    Job Unposting : Ongoing

    Schedule : Full-time Regular

    Req ID : 1915617

    Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

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