Assistant Restaurant General Manager
2d ago

Package Description

Reward, Progression and lots of recognition!

  • A career with KFC offers much more than just fantastic earning potential. We reward hard work and achievement with amazing incentives and benefits, including;
  • Competitive salary
  • 25% staff discount
  • Quarterly, performance-related bonus
  • Comprehensive training
  • Excellent career advancement opportunities
  • Private health care
  • Life assurance
  • Pension contribution scheme
  • Income protection scheme
  • Enhanced maternity pay
  • 28 days holiday (inclusive of bank holidays)
  • Increased holiday entitlement (dependent on years of service)
  • Pick n Mix Benefits to convert them into your very own benefits plans that unique to you options including gym membership, health screening and travel insurance
  • KFC is also a very sociable company and we strive to incorporate our company value of fun whenever we can. Our teams regularly enjoy nights out with their colleagues.

    We have team pots which get added too throughout the year which can be spent on social events with your team.

    Job Introduction

    You are the right hand man or woman to our Restaurant Managers, as an Assistant Manager to help to run our multi-million pound restaraunts.

    You will be in charge of team engagement and helping your team achieve amazing results! Your job involves running the restaurant, coaching the team, controlling the business and most of all making sure every customer that walks through our doors is wowed by an amazing experience!

    Main Responsibilities

    What would you be doing?

    As an Assistant Restaurant General Manager for KFC, you will assist the RGM in the day to day management and leadership of the team.

    You will supervise shifts to ensure that sales, profitability and standards are maximised and all Company policies and procedures are followed.

    You will proactively coach and support the team at all opportunities.

    Key job functions include :


  • Create a customer focused environment which is appealing to KFC’s diverse customer
  • Manage all customer complaints in line with company policy, escalating issues to Area Coach, where appropriate.
  • Assist the RGM in rigorous completion of period restaurant evaluation Action Plans, completing actions in a timely manner.
  • Regularly review customer experience reports. Develop and communicate a period action plan, utilizing relevant company tools to ensure the restaurant is consistently achieving the company standard.
  • Support and assist the RGM in follow up on any issues arising from EHO audits; following plan to ensure action is taken in a timely manner.
  • Ensure that litter patrols are carried out as required on each shift
  • Ensure that restaurant cleaning plan / rota is adhered to
  • Sales

  • Through exceptional operational standards and a maniacal’ approach to customer service, consistently seek to maximize the sales in your restaurant.
  • Set and communicate Bold Sales Goals to the team, striving to consistently exceed sales targets.

  • Understand your local competition and assist your RGM in increasing visibility within the local community to ensure awareness of any common issues, competitor activity or forthcoming events that may impact your business.
  • Support and assist your RGM in Building Know How of surrounding KFC restaurants, sharing best practice across area and region.
  • Develop a strong sales culture in your store, setting team members and team leaders clear sales targets for every shift.
  • Manage team member incentives and drive regular recognition in store.
  • Points of sale to be up to date at all times and team trained on all new products enabling them to drive sales.
  • Profit

  • Support and assist your RGM in maximizing the profitability of the restaurant by understanding and controlling all restaurant costs (e.
  • g. labour, food). Monitor daily, weekly and periodically to ensure alignment to AOP targets.

  • Support and assist your RGM in the development of a strategy to maximize profitability of your restaurant, regularly reviewing and adapting in line with business needs.
  • Accurately forecast sales and labour to reflect trends and promotions.

  • Actively utilize system reports and company tools to guarantee 100% product availability, investigating and following up on all discrepancies.
  • Assist the RGM in completing weekly labour schedules to ensure all shifts properly staffed / managed and ensures that labour costs are in-line with budget
  • Complete all shift / daily paperwork and assist the RGM in the completion of the weekly and monthly paperwork
  • Ensure that the correct level of supplies are ordered, deliveries checked and that stock levels are monitored on a daily and weekly basis and any discrepancies fully investigated and reported
  • Ensure that the correct volume of product is prepared to meet the level of business and that the product control sheet is accurately maintained
  • Ensure that all cash handling and in-store banking procedures are adhered to at all times
  • General

  • Deputise for RGM when required, completing relevant tasks.
  • Accurately complete management schedules one month in advance and submit to Area Coach.
  • Ensure that any problems that you cannot deal with are referred to the Senior ARGM, RGM or AC, if RGM unavailable
  • The Ideal Candidate

    Experience; Those who have previously joined us as Assistant Restaurant General Managers have come from all kinds of backgrounds, from supermarkets and pubs, to high street retailers and banks.

    We look for pace of progression, breadth of exposure, tangible breakthrough results, ambition and a desire for career progression.

    The Ideal candidate; will be an ambitious leader with a proven track record of :

  • Driving sales growth
  • Great passion and positive energy
  • Quick career progression
  • Strong retail management experience
  • Positively impacting their business
  • Commercial decision making successes
  • Demonstrating a strong sales focus
  • Understanding P&L
  • Providing coaching and support to a diverse team
  • Basic knowledge of disciplinary and grievance processes
  • Fantastic people development
  • Strong communication skills at all levels
  • Achieving great results in the right way
  • About The Company

    KFC is a brilliant company, full of incredible people. We make great food, and we care about how we do it. We don’t do things by halves at KFC.

    Our chicken is freshly hand-breaded all day, every day. There’s an easier way to make fried chicken of course, but easy isn’t what we’re after.

    We’re after the best tasting chicken, every single time. We know it takes more work, but it’s the right way to make it Finger Lickin’ Good.

    We come from Kentucky, and were founded by Colonel Harland Sanders. A real place, and a real person. Our food stays true to our roots, and to the founding principles that we were built on.

    So what you see is what you get. Namely authentic Kentucky Fried Chicken, real flavour and an unmistakeable Original Recipe taste.

    Others are welcome to try their hand at making fried chicken, but we know that we’re the original and the best.

  • We always strive to be as open, honest and responsible as possible. Trust and respect are of paramount importance in everything we do;
  • from the way we deal with our partners, to the way we treat our colleagues and our guests. It may sound a little lofty, but we want to leave the world a better place than we found it.

    Greed doesn’t have any place at KFC. Hunger perhaps, but never greed. From generous helpings of fried chicken, to generous donations to our local communities, we believe that you get back what you

    give out. Our guests and colleagues must always feel appreciated, and the communities we work in need to always feel that we add value by being there.

    Where we come from, there’s saying : There are no strangers. Only friends we haven’t yet met . So our doors are always open to everyone, and our table always has a spare seat at it.

    That’s why we make buckets to share. We are as warm and welcoming to colleagues and guest as the Colonel was when he opened his kitchen to weary travellers all those years ago, and embody the spirit of Southern hospitality albeit a modern take on it.

    We have courage and conviction in our beliefs. If we make mistakes - and we’re all only human after all - we learn from them.

    Look at the Colonel he was a pioneer and an innovator. He never wavered when things got tough, and neither do we. We can strive for greatness, and be bold, brave and not afraid to ruffle the feathers of popular convention.

    We first came to Britain over 50 years ago. Today we are a billion pound business which incorporates over 900 stores and altogether we employ over 27,000 people in the UK.

    Our headquarters are based at the Restaurant Support Centre (RSC) in Woking, Surrey a 24 minute train from Waterloo. Of the c.

    900 restaurants in the UK, 850 of our restaurants are owned and operated by 40 franchise partners; the remaining 50 are company owned and run as own to learn restaurants as a testbed of innovation.

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