SFTR Client Services - Associate Director
IHS Markit
United Kingdom - London
4d ago

Company & Team About Us

IHS Markit Securities Finance SFTR provides customers with a solution for securities lending regulatory reporting. Manage securities lending programs, optimize trading performance and enhance investment decision making with global securities lending data.

Duties and Responsibilities Your Role

Markit SFTR is looking for a client service orientated and product development individual to join the product client services team.

The ideal candidate will be comfortable conducting business analysis, working with clients to understand their requirements and have a strong background in Securities Finance and / or Securities Finance Transaction Regulation.

The role is client facing and requires a high degree of technical competence :

  • Customer-facing role - managing customer inquiries and requests
  • Helping clients understand how the solution works
  • Involvement in customer training and site visits
  • Proactive customer management to identify industry trends, issues and opportunities
  • Support Sales in both identifying and retaining customer relationships
  • Assist in sales calls with product overview and demonstrating the solution
  • Foster collaboration and continued product improvement with the SFTR development team
  • Assist in developing advanced product-focused expertise in the team
  • Act as an escalation point for the resolution of client queries from L1 and L2 level
  • Job Requirements About You

  • Candidate to be degree educated. Finance, Economics or Computer Sciences are preferred
  • Relevant experience in the securities finance sector
  • Experience in trade reporting operational processes
  • Experience in instrument reference data
  • Advanced excel skills preferred
  • Prior experience in the financial industry in particular stock lending, repo or trade reporting desirable
  • Good attention to detail
  • Highly motivated, disciplined, confident and a team player. The ability to adjust to shifting priorities is a must
  • Job Benefits What we offer

  • Cash incentive plan and equity award
  • Options to work from home
  • Flexible working hours to allow you to attend your family
  • Opportunity to work with world experts in the field
  • IHS Markit is committed to providing equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and / or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by the laws and regulations in any of our locations.

    We are proud to provide reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with IHS Markit and need special assistance or an accommodation to use our website or to apply for a position, please contact or call +1 212 849 0399.

    Determination on requests for reasonable accommodation are considered on a case-by-case basis. This contact information (email and phone) is intended for application assistance and accommodation requests only.

    We are unable to accept resumes or provide information about application status through the phone number or email address above.

    Resumes are only accepted through the online application process, and only qualified candidates will receive consideration and follow-up.

    IHS Markit maintains a substance-free workplace; employees may be asked to submit to a drug test (where permitted by law).

    In addition, as a federal contractor in the United States, the company participates in the E-Verify Program to confirm eligibility to work.

    For information please click on the following links :

    IHS Markit Business Code of Conduct

    EEO is the Law

    EEO is the Law Supplement

    Pay Transparency Statement

    Current Colleagues

    If you are currently employed by IHS Markit, please apply internally via the Workday internal careers site.

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