Process Improvement Analyst
Marks and Spencer
Paddington, United Kingdom
1d ago

Job Description :

An exciting and varied opportunity has arisen for a Process Improvement Analyst to join our Clothing and Home Supply Chain & Logistics team.

You will be adept in using structured problem solving techniques to drive improvements in visibility across our end-to-end supply chain, working alongside stakeholders toidentify pain points and provide solutions.

You'll be working cross-functionally across Clothing & Home (including our Buying and Merchandising, Retail and Supply Chain teams) to identify these challengesm, using data analysis to quantify real issues.

This role is based at our Head Office in Paddington. We are advocates of flexible working, and as such you will need to be based for three days in the office, the remainder of the time can be at home or one of our satellite sites.

Key accountabilities and measures :

  • Take complex problems facing the C&H End to End Supply Chain and use data to distil into key root causes to be able to implement solutions and drive benefits for our customers and colleagues
  • Take ownership of multiple projects across a variety of business areas and provide regular updates on progress to your wider Supply Chain and Logistics colleagues and senior stakeholders
  • Use data and analytics to understand the scale of problems, and to define and validate hypotheses for the causes
  • Engage stakeholders (both internal and external to C&H Supply Chain) to understand business process and identify opportunities to implement improvements
  • Think creatively to consider new and different ideas to business problems and to drive visibility across the End to End Supply Chain
  • Work with pace to deliver solutions on time, within scope and to agreed success criteria, escalating risks where appropriate
  • Coordinate internal and external resources in a cohesive manner to ensure projects are successful
  • Manage interdependencies with other projects and business activities ensuring alignment
  • Build and manage relationships with internal and external stakeholders
  • Develop and maintain key project documentation and measure progress through reporting, including detailed project plans
  • To be successful in this role you will be an experienced and tenacious problem solver and a motivated self-starter, and Project Management experience is a must.

    Managing ambiguity to get to the root of complex problems will be one of your strengths, alongside being data driven with an analytical mindset.

    You must be able to pull meaningful insights from large amounts of comprehensive data and therefore be procient in Microsoft Office (Word, Powerpoint and Excel specifically.

    Intermediate Excel skills required including vlookup, pivot tables, concatenation etc). You must be comfortable working in a fast paced environment and be adaptable to change.

    Finally, our ideal candidate will have strong communication and influencing skills with effective stakeholder management -

    we'll need you to present your results and solutions with confidence and own the room!

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