People Manager
Liverpool, England, United Kingdom
2d ago

Location(s) Birmingham - England - United Kingdom of Great Britain and Northern Ireland, Bristol - England - United Kingdom of Great Britain and Northern Ireland, Leeds - England - United Kingdom of Great Britain and Northern Ireland, Liverpool - England - United Kingdom of Great Britain and Northern Ireland, London - England - United Kingdom of Great Britain and Northern Ireland, Manchester - England - United Kingdom of Great Britain and Northern Ireland Global Workplace Solutions is a division of CBRE providing integrated solutions across large multi-discipline property portfolios.

We are an organisation that has people at the heart of its culture and our aim for this account is to deliver an exceptional service to BT.

Our BT Workplace team provide a full range of building maintenance services to their 7,000 buildings in the UK, from commercial offices and telephone exchanges to call centres and retail shops.

We encourage new ways of working, driving innovation, whilst always living to our RISE values. RespectIntegrityServiceExcellenceThe role : People ManagerWorking as a trusted advisor with the managers from the wider leadership team, this role provides advice and guidance whilst delivering value-add interventions in all areas of HR.

  • The People Manager is responsible for supporting the line managers and the People Director in all generalist areas of HR in order to increase line management capability, achieve business objectives, and promote good HR practice throughout the business;
  • whilst ensuring company behaviours and values are fully demonstrated and the company brand is protected.A key focus of the role is ensuring that the CBRE culture and behaviours are continually reinforced and developed and that line managers are fully equipped and up-skilled to meet the HR aspects of their role.

    Key responsibilities are as follows : Talent Acquisition* Support Recruitment.* Support and drive the delivery of a talent and succession plan for the contract ensuring there is an identifiable talent pool in place and these colleagues are fully enabled to fulfil roles across the account and the wider business.

    This will feed up into the Business Unit and Divisional Plan.* Lead initiatives to improve competence and capability of talent across the contracts constantly driving up bench strength across the accounts and Division.

    Training and Development* Support the up-skilling of site management team through training workshops to promote best practice.

  • Work with the business to ensure that performance development plans are in place to build on colleagues’ current skills, allowing them to fulfil their roles to the best of their ability and to develop in readiness for future roles.
  • Support the roll of out of initiatives from the wider CBRE and where applicable deliver your own initiatives to meet the business needs in up-skilling line managers.
  • Delivering Change * Provide support and expertise to the team to deliver effective organisational change.Culture & Behaviours * Drive the delivery of initiatives that constantly reinforces CBRE’s’ culture and behaviours such as exceptional awards.

    Colleague Engagement* Work with the People Director and the leadership team on initiatives that promote effective communication, senior leadership visibility and any improvements to be made and strengths to build on from the outputs of employee engagement activities.

  • Support line managers with developing improvement plans as a result of 6 monthly engagement surveys.Human Resources* Transactional on-site support for HR processes.
  • Act as counsel to the business in all employee relations matters including disciplinaries, grievances, union discussions and managing absence.
  • Ensure that managers have the tools and access to advice needed to effectively manage the performance of their colleagues.
  • Identify and mitigate major risks.* Be visible / easy to contact in order for managers to have easy access to you to assist with colleagues challenges or concerns (trusted advisor).
  • Create a culture of excellence and best practice which is clearly visible through the outputs of the team.* Produce HR MI for the Division and other ad hoc information.
  • Translate business and HR MI trends to facilitate sound business decisions and initiatives.
  • Assist in the training of all managers in the Company’s HR policies and procedures and use of HR tools.
  • Act as the employment legal expert and provide timely advice on matters.* Act as a mediation or escalation point in disputes or formal proceedings.
  • TUPE* Active involvement in the TUPE process including presentations, consultation meetings, producing the measures letter, liaising with your counterpart in HR, checking of due diligence and working with the operational teams to ensure colleagues and the client have a positive experience.

  • Advising the admin team on contract production.Customer Service Delivery* Deliver initiatives that drive customer service and demonstrates value add to both our internal partners and external clients.
  • Person Specification : Essential : * Commercial awareness.* Business acumen.* Strong influencing skills.* Ability to understand commercial and financial metrics.

  • Ability to see the bigger picture and understand cause and effect.* Leadership skills.* Internal and external client management.
  • Networking skills.* Ability to work with different stakeholders.* Fully competent in the use of Word, Excel and PowerPoint.
  • Desirable : * Coaching skills to leadership level.Our mission : To build a world-class business through exceptional service and exceptional peopleRESPECTWe act with consideration for others’ ideas and share information openly to inspire trust and encourage collaboration.

    INTEGRITYNo one individual, no one deal, no one client, is bigger than our commitment to our company and what we stand for.

    SERVICEWe approach our clients’ challenges with enthusiasm and diligence, building long-term relationships by connecting the right people, capital and opportunities.

    EXCELLENCEWe focus relentlessly on creating winning outcomes for our clients, employees and shareholders. CBRE GWS CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance.

    Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions.

    Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform.

    CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

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